The Many Faces of Cheapness  

In the spirit of Adobe Magazine's Cheap Tricks Contest, a grab-bag of ways to save money, save time, and cheat fate.

Kvern, Olav Martin. Adobe Magazine (1996). Design>Document Design>Prepress

Markup PDF Pages with Drawings

Using Acrobat, PDF has been established as a popular and user-friendly medium for collaborative workflows. Not only can you add sticky notes or highlight text, you can even draw polygonal or freehand annotations. This tip explains how.

Shea, Dan. PlanetPDF (2007). Articles>Document Design>Software>Adobe Acrobat

Marrying Digital and Paper Documents

The use of physical paper or digital files is not an either/or choice. The two are complementary. Currently, there are many examples of paper used as an interface to digital processes. The UPC found on items we buy and the barcoded labels on the packages we send are two prevalent examples. Many papers we use to reach our customers or to do our work within our organizations have at least one barcode.

Zukowski, Deborra J. e-Doc (2005). Articles>Document Design>Information Design

Mental Processing of Online Documentation: From Concepts to Applications  

This panel will review the existing literature on how we mentally process online documentation and describe some implications for effective online document design. We invite the audience to define with us some critical areas for further research.

Knodel, Elinor L., Henrietta Nickels Shirk, Candace Sodetston and James Thibeau. STC Proceedings (1997). Presentations>Documentation>User Centered Design

Merge Records With a Publication

Tired of copying and pasting when doing mass mailings? Take advantage of the new data merge feature in Adobe® PageMaker® to create form letters, envelopes, or mailing labels from records. The following steps show you how to use the data merge feature.

Adobe (2003). Design>Document Design>Software>Adobe PageMaker

Merging Usability Practices with Document Design and Development    

Examines the phases of document development and describes how to incorporate them with usability techniques to ensure that your information products remain continually useful and valuable.

Filippo, Elizabeth G. Intercom (2007). Articles>Document Design>Usability

A Millennial Paradigm for Documentation: the Scroll!

Although some zealots have proposed eliminating printed information entirely in favor of online help systems, Adobe Acrobat files, and even e-books, discarding printed books may prove less effective than simply modernizing them. Scrolls are the logical successors to books.

Hart, Geoffrey J.S. Geoff-Hart.com (2001). Articles>Documentation>Information Design

Moonlighting with PageMaker  

The truth about PageMaker's not-so-secret life in the office.

Nordling, Tamis and Wendy Katz. Adobe Magazine (1998). Design>Document Design>Software>Adobe PageMaker

Moving from Unstructured to FrameMaker Plus DITA

This page provides some answers to the question 'What resources would you recommend for someone moving from unstructured Frame to Frame+DITA?' Carla Martinek, Translation Coordinator/Editor, started making this list in response to a CMS question on the FrameMaker+DITA listserv, and thought it would be worth sharing.

KeyContent.org (2006). Resources>Document Design>Software>Adobe FrameMaker

Much Ado about Nothing, Part 2: Deconstructing a Page    

In a continuation of his January column, Hart sheds some light on page layout and design—and gives color to a seemingly “black-and-white” concept.

Hart, Geoffrey J.S. Intercom (2008). Design>Document Design>Visual Rhetoric

Much Ado about Nothing, Part I: The Importance of White Space    

White space is a paradox: by definition it contains no information, yet it clearly communicates despite lack of content. Hart describes how to incorporate white space into the information design process.

Hart, Geoffrey J.S. Intercom (2008). Articles>Document Design

Multi-Column Layouts Climb Out of the Box

A project I recently worked on required an elastic layout with two columns of equal height, each with a different background color. As usual, there was no way to tell which column would be taller. I immediately thought of Dan Cederholm's Faux Columns, but I needed an elastic layout. I also looked at the One True Layout, but this seemed buggy and required too much extra markup and too many hacks for my taste.

Pearce, Alan. List Apart, A (2007). Design>Web Design>Document Design>CSS

The Narrative User Interface  

Only a small percentage of users open Help, and they usually do that only when they have trouble with the application. One way to reach a broader audience is to integrate assistance into the user interface so that people understand the product as they use it. This paper describes our reasons for moving in this direction, provides examples of integrated user assistance, and discusses issues and concerns inherent in moving away from traditional Help.

Raiken, Nancy, Diane Stielstra and Richard Bloch. STC Proceedings (1998). Design>Documentation>User Interface>Help

New Life for Product Documentation

Here are some 'truths' we've all heard: 'Documentation is just a band-aid for poor design.' 'Real users don't read manuals.' 'Super users never read anything.' 'Help doesn't.' But are they really true? I've seen some signs of life in the use of documentation for digital products recently.

Quesenbery, Whitney. UXmatters (2006). Articles>Documentation>User Interface>User Centered Design

New Uses for Old Clipping Paths

No one enjoys drawing clipping paths (or, if they do, they rarely admit it in public). The transparency features in Adobe® InDesign® spare you the headaches of drawing clipping paths because the program honors background transparency in Adobe Photoshop® files. However, there are still times when a clipping path comes in handy, so don’t throw the Bézier out with the bathwater.

Blatner, David. Adobe (2004). Design>Document Design>Software>Adobe InDesign

Newsletter Design for Non-Designers  

Newsletter design comprises everything from column width and typeface to clip art style and paper color--where do you start? You don’t need to be a graphic artist to design an appealing newsletter—but you need to know the basic principles and how to apply them consistently. Consciously or not, every time you read something, you make judgments about its design. Was it easy to read or skim? Did the artwork seem appropriate? Were the page numbers easy to locate? In this workshop we will review these and other design elements and how to make them work for your newsletter.

Disch, Cheryl and Cheryl Lockett Zubak. STC Proceedings (1995). Articles>Document Design>Publishing>Newsletters

Newsletter Make-over Clinic

One of the most frequent problem areas I encounter in the publishing field is when editors, writers and, yes even business people are expected to turn out a good newsletter. If my car isn't running right, I take it to the mechanic. I don't expect the car wash to fix the motor any more than I expect the mechanic to give it a wash and wax. Rare are the instances where the writer or editor is also a good designer and/or typographer. Yet they're almost always restricted by the software they use, the availability of good clip art or images, and the time to think about the details. I'm going to restrict myself to just the initial visual and organizational points in this critique. We could spend days talking about minutiae and the array of options involved in a full scale makeover. What I'll do is share some quick and easy areas where a simple fix will make a big difference.

Showker, Fred. Design, Typography and Graphics (2002). Design>Document Design>Graphic Design>Newsletters

No More Lost Work, No Matter What You Use!

Create file versions on the Adobe Web Workgroup Server using your favorite Adobe application. Restore any version using Adobe GoLive.

Adobe (2003). Articles>Software>Document Design>Adobe GoLive

Non-Fatal Errors: Creating Usable, Effective Error Messages

It's often easy to identify what kinds of error messages don't help users, but it can be tricky to avoid them, and even more of a challenge to create the opposite: error messages that give users a clear indication of the problem, offer information to help them fix it, and provide tips on how to avoid the same situation in the future. This paper details the steps involved in creating understandable, helpful error messages, and suggests ways of communicating the value of good error messages to managers and executives.

Wilska, Emily. WritersUA (2004). Articles>Documentation>User Centered Design>Online

On My Little Planet...

Nobody reads user manuals for pleasure. And yet we all make our living from them, and hope that what we produce is at least useful, if not actually enjoyable

Bardez, Jean-Paul. TC-FORUM (2000). Articles>Documentation>User Centered Design

On the High Wire  

Some unexpected ways that Adobe Acrobat software can help with design and publishing tasks.

Kvern, Olav Martin. Adobe Magazine (1995). Design>Document Design>Software>Adobe Acrobat

One Hundred and One Spots, or How Do Users Read Menus?  

Proceedings of a paper about how readers interact with designed documents.

Aaltonen, Antti, Aulikki Hyrskykari and Kari-Jouko Raeihae. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (1998). Articles>Document Design>Interaction Design>Usability

Online Documentation in Reference-Based Instruction: A Practical Model for Integrating Help Systems Into Product Training    

Companies can improve customer satisfaction while reducing training time and product support costs by integrating online documentation with product training. Online documentation can be designed to be not only the reference at the point of use but also the primary instructional medium used during training. This use of the online documentation during training increases user acceptance of it and helps develop the required skills for its use. This expanded role for online documentation provides new opportunities for technical communicators to add value to their roles within their companies. This article defines reference-based instruction and outlines its benefits. It describes how reference-based instruction can be incorporated into an instructional system design (ISD) and provides specific examples of learning objectives and student exercises. It lists guidelines for how to structure usability tests for Help systems, and finally, it advises how technical communicators can use reference-based instruction to ex

Hughes, Michael A. Technical Communication Online (1997). Articles>Documentation>Instructional Design>Education

Online Documentation: Design Issues

Designing online documentation? You mean I can’t just take the word processing file and make it available on our network, or throw the document into a Windows Help file and ship it? Well, I would not recommend either of those options. You should take many things into consideration when you design an online document.

TechCom Plus (1999). Design>Publishing>Documentation>Online