Compound Mediation in Software Development: Using Genre Ecologies to Study Textual Artifacts

Traditionally, technical communicators have seen the texts that they produce -- manuals, references, instructions -- as 'bridging' or mediating between a worker and her tool. But field studies of workers indicate that the mediational relationship is much more complicated: Workers often draw simultaneously upon many different textual artifacts to mediate their work, including not only the official genres produced by technical communicators manuals but also ad hoc notes, comments, and improvisational drawings produced by the workers themselves. In this chapter, I theorize these instances of compound mediatiation by drawing on activity theory and genre theory. I describe an analytical framework, that of genre ecologies, that can be used to systematically investigate compound mediation within and across groups of workers. Unlike other analytical frameworks that have been used in studies of technology (such as distributed cognition's functional systems and contextual design's work models), the genre ecology framework highlights the interpretive and cultural-historical aspects of compound mediation that are so important in understanding the use of textual artifacts. The analytical framework is illustrated by an observational study of how 22 software developers in a global corporation used various textual artifacts to mediate their software development work.

Spinuzzi, Clay. WAC Clearinghouse (2002). Design>Collaboration>Software

Graphic Electronic Editing  

Radella discusses the advantages of graphic electronic editing with Adobe Acrobat 4.0 over traditional hard copy editing.

Radella, Marjorie Joyce. Intercom (2000). Design>Collaboration>Software>Adobe Acrobat

Issues in the Design of Computer Support for Co-Authoring and Commenting  

This paper reports on a project to develop a “work in preparation” editor, or PREP editor, to study co-authoring and commenting relationships. As part of the project, we have identified three issues in designing computer support for co-authoring and commenting: (1) support for social interaction among co-authors and commenters; (2) support for cognitive aspects of co-authoring and external commenting; and (3) support for practicality in both types of interaction. For each of these issues, the paper describes the approach the PREP editor takes to address them.

Neuwirth, Christine M., David S. Kaufer, Ravinder Chandhok and James H. Morris. ACM SIGGROUP (1990). Design>Software>Collaboration

Subversion for Designers

There’s no question that developers need version control when working on an app. But what about designers? In this article Chris Nagele, founder of Beanstalk, talks about the benefits and basics of Subversion for designers.

Nagele, Chris. Vitamin (2008). Articles>Web Design>Collaboration>Software