A directory of resources inthe field of technical communication.

Communication

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Organizational communication, broadly speaking, is: people working together to achieve individual or collective goals. The field traces its lineage through business information, business communication, and early mass communication studies published in the 1930s through the 1950s.

 

51.
#14188

Association of British Science Writers: Members' E-Mail Directory

This page lists freelance and staff writers who have their own web pages. there is a separate page for members you can reach by email. Members: fill in this form to get into the directory.

ABSW. Resources>Directories>Scientific Communication>United Kingdom

52.
#14179

Association of British Science Writers: Members' Websites Directory

This page lists freelance and staff writers who have their own web pages. there is a separate page for members you can reach by email. Members: fill in this form to get into the directory.

ABSW. Resources>Directories>Scientific Communication>United Kingdom

53.
#14409

Association of Professional Communication Consultants

APCC is a professional community where communication consultants: increase their knowledge; grow their businesses; achieve high standards of professional practice. APCC's mission is to support members as they help clients reach goals through better communication.

APCC. Organizations>Business Communication>Consulting

54.
#31814

Assurance of Learning: Implementing a Uniform Assessment Process Across Multiple Sections of a Managerial Communication Course  (link broken)   (PDF)

This case study documents how two business school professors worked together to design and implement a process for uniformly assessing learning outcomes across all sections of a managerial communication course. The study demonstrates and provides examples of the answers to the five questions in the school’s assurance of learning process model. The study also provides prescriptive tips for administrators and instructors on how to avoid the typical pitfalls of implementing an assurance of learning process.

May, Gary L. and Michael Tidwell. Association for Business Communication (2008). Articles>Education>Business Communication

55.
#18589

Authorship for Research Groups   (peer-reviewed)   (members only)

Major clinical research investigations, especially large multicenter trials, require the involvement, cooperation, and dedication of many individuals. Roles and responsibilities range from conceiving the study and designing the protocol to collecting and analyzing the data, and numerous essential steps in between. Following completion of the study, the most important responsibilities are prompt preparation of a manuscript that reports the study findings, and timely submission of the paper to a journal for peer review, publication, and communication of the study findings to the scientific and clinical communities. The number of collaborative studies and multicenter clinical trials seems to be growing, with increasing numbers of published articles involving a study group. For instance, 22% of the 185 research articles published in JAMA as Original Contributions in 2001 specifically identified a study group, compared with 6% of 172 Original Contributions published 10 years earlier. Authorship of these studies increasingly involves some indication of group participation and responsibility, reflecting the cooperative nature, multidisciplinary teamwork, and complexity of such investigations.

Flanagin, Annette, Phil B. Fontanarosa and Catherine D. DeAngelis. JAMA (2001). Articles>Scientific Communication>Collaboration

56.
#20814

Automated Email From Websites to Customers

Transactional email can be a website's customer service ambassador, but messages must first survive a ruthless selection process in the user's in-box. Differentiating your message from spam is thus the first duty of email design.

Nielsen, Jakob. Alertbox (2003). Articles>Business Communication>Correspondence>Email

57.
#23556

Avenues to a Career in Scientific Communication   (PDF)

Scientific communication (SC) covers science, medicine, and technology. Its documentation format ranges from research papers and regulatory-agency submissions to educational/ training materials and reference guides. This panel discussion addresses issues for those entering the area of scientific communication or wishing to enhance their skills in this area.

Armbruster, David L., Nancy E. Davis, Alice L Philbin and Jim J. Walsh. STC Proceedings (1994). Careers>Scientific Communication

58.
#28149

Avoid the Use of Familiar Phrases and Messages in Your Emails

Sometimes copywriters and content writers write in clichés. To a reader, the line has barely any meaning, and certainly no impact. Why not? Because it is too familiar. Because he or she has read the same phrase so many times before, in too many other places.

Usborne, Nick. Excess Voice (2006). Articles>Business Communication>Correspondence>Email

59.
#29740

Avoiding Disasters with Better Communication   (PDF)

Many of the memoranda and letters related to the Chicago flood, the Three Mile Island nuclear accident and the Challenger and Columbia shuttle disasters that warned of impending disasters went unheeded. The reason: the writers failed to properly use various rhetorical features and conventions. They failed to include necessary information, omitted unnecessary detail, placed important information in inappropriate locations, used qualifiers to reduce perceptions of the consequences of actions, and failed to follow organizational conventions related to transmission of information. Their lack of knowledge of rhetorical strategies exacerbated the problems associated with the contexts in which the various documents were written, resulting in misunderstandings.

Boiarsky, Carolyn. STC Proceedings (2004). Articles>Scientific Communication>Risk Communication

60.
#31618

Avoiding Global Misunderstandings   (PDF)

When we think of miscommunication across national boundaries, the mostmemorable blunders often relate to problems with translation. Butthere are far more subtle pitfalls thatcan occur. Here, Angela Sinickas shares some of the common mistakes that can lead global communications to miss the mark.

Sinickas, Angela D. Sinickas Communications (2004). Articles>Business Communication>International

61.
#31364

Avoiding Wrong Turns in the Shrinking Global Village

With the global village growing smaller every year, more and more communication professionals are taking on assignments that span a wide range of countries and cultures. Cross-border responsibilities require that you constantly expand your horizons and learn about new places and people. At the same time, it can be more than a little daunting to get up to speed on each country’s business and social conventions—and when the two do and don’t mix.

Bird, Shelley. Communication World Bulletin (2005). Articles>Business Communication>International>Cultural Theory

62.
#31037

BA Collective

A resource publishing several short articles about business analysis, and how business analysts fit into their organizations.

BA Collective. Resources>Business Communication>Branding>Blogs

63.
#31561

Review: Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

Paul Niven's book is invaluable for communicators whose companies are implementing a Balanced Scorecard, and it can also provide a great deal of useful information on setting measurable goals for a staff function like communication to ensure it aligns with a company's strategy. The book provides easy-to-understand summaries of how various business processes work for communicators who want to better understand their businesses.

Sinickas, Angela D. Communication World Bulletin (2003). Articles>Reviews>Communication>Assessment

64.
#20902

Basic Business Communication Resource Links

This web site is designed, written, and edited by active business communication professionals to help you in communicating for business.

Flatley, Marie. San Diego State University (1999). Resources>Directories>Business Communication

65.
#18855

A Beginner's Guide to Effective Email

In a conversation, there is some minimum of shared context. You might be in the same physical location, and even on the phone you have, at minimum, commonality of time. When you generate a document for paper, usually there is some context embedded in the medium: the text is in the proceedings of a conference, written on a birthday card, handed to your professor with a batch of Econ 101 term papers, or something similar. With email, you can't assume anything about a sender's location, time, frame of mind, profession, interests, or future value to you. This means, among other things, that you need to be very, very careful about giving your receivers some context. This section will give specific strategies for doing so.

Sherwood, Kaitlin Duck. Webfoot.com (1998). Articles>Business Communication>Correspondence>Email

66.
#24908

Beginning to Edit Physics   (PDF)

A physicist-turned-editor shows you the basics required for copyediting physics papers (physical quantities, symbols, units, scientific notation, the structure of mathematical expressions, the nature of graphs), and points the way to learning enough 'editorial physics' to begin substantive editing.

Murphy, Peter W. STC Proceedings (1995). Articles>Editing>Scientific Communication

67.
#19370

Behind the Scenes of Scientific Debating

In analysing a scientific debate, there are at least two types of relevant information. One is the debate itself, experienced first hand or via a transcript. Another is what can be called backstage information, which includes the debaters’ preparations, plans, notes, thinking and reservoir of arguments and responses. Familiarity with backstage information can provide insights for understanding the dynamics of the debate. Often, the only individuals with much backstage information are the debaters themselves, plus perhaps one or two advisers or close friends. An observer of the debate seldom has access to backstage information. The next best thing, then, is generalisations based on backstage experience with debates of a similar nature.

Martin, Brian. University of Wollongong (2000). Articles>Scientific Communication>Rhetoric

68.
#31045

Being Seen in the BA Scene

As Business Analysts we have such a great opportunity everyday to use a variety of skills in ever changing project situations. This gives us the chance to showcase and develop in multiple areas that will help us evolve the profession of Business Analysis and help us each grow in our own careers.

Wick, Angela. BA Collective (2007). Articles>Business Communication>Collaboration

69.
#21441

Bemerkungen zum ZIP-Format

Nearly everyone has a licenced or unlicenced version of Winzip or any other compatible utility installed. You can do a lot more with them than just to compress and combine files into a single archive. E.g. you can "freeze" the present state of a project or use the CRCs to identify files.

von Obert, Alexander. Techwriter.de (2003). (German) Articles>Communication>Software>Compression

70.
#31405

Benchmarking: Ugly Truths and Unpredictable Outcomes

A walk through a benchmarking project, sharing some of the behind-the-scenes stories of benchmarking gone right, and gone wrong. So, here they are, complete with tales of terror, moments of madness and even some back-room horse-trading.

Sinickas, Angela D. Sinickas Communications (2000). Articles>Management>Communication>Assessment

71.
#24638

Best Practices for Developing Sales Proposals   (PDF)

Help differentiate your company from the competition by using Schoenecker's suggestions to create effective sales proposals.

Schoenecker, Michelle M. Intercom (2004). Articles>Business Communication>Proposals

72.
#30875

Better Business Analysis through User Interface Prototyping

User Interface (UI) prototyping can help business analysts to address many challenges, even though it is usually considered to be part of design rather than requirements analysis. The rest of this article briefly describes UI prototyping, and some of the benefits and risks it offers to business analysts.

Kussmaul, Clif. BA Collective (2008). Articles>User Interface>Business Communication

73.
#31682

Beyond Power and Resistance: New Approaches to Organizational Politics   (members only)

In this introduction to the special issue, the editors question the still-prevalent dichotomy of power and resistance when studying organizational politics. They begin by tracing the evolution of power and resistance in critical scholarship. Then, they propose that because of changing workplace dynamics, power and resistance are increasingly intertwined. More nuanced concepts are required to describe this. Finally, they argue that power and resistance should be considered as a singular dynamic called struggle.

Fleming, Peter and André Spicer. Management Communication Quarterly (2008). Articles>Management>Organizational Communication>Business Communication

74.
#31100

beyondwords

Beyondwords is an online space for professional writers to share, create, learn, and explore what it means to be a part of the professional writing community.

beyondwords. Resources>Business Communication>Technical Writing>Blogs

75.
#19135

The Bhopal Gas Tragedy: An Analysis  (link broken)

Around 1 a.m. on Monday, the 3rd of December, 1984, in a densely populated region in the city of Bhopal, Central India, a poisonous vapor burst from the tall stacks of the Union Carbide pesticide plant. This vapor was a highly toxic cloud of methyl isocyanate. Of the 800,000 people living in Bhopal at the time, 2,000 died immediately, and as many as 300,000 were injured. In addition, about 7,000 animals were injured, of which about one thousand were killed. After the incident, over the next few years, numerous studies were conducted, many theories were explored, and the involved parties accused each other. In this paper, I will try to explore the various causes offered for the tragedy. In the course of my research for this case study, I came across many articles that put blame on various people and groups involved in the tragedy. I found one document particularly interesting from a rhetorical standpoint. This document, titled Union Carbide: Disaster at Bhopal , was authored by the retired Vice President of Health, Safety and Environmental Programs in Union Carbide Corporation. So for this paper, I would also like to rhetorically analyze this document and also, try to explore the various image restoration strategies that Union Carbide Corporation used through the course of the crisis.

Ungarala, Pratima. Michigan Tech University (1998). Articles>TC>Risk Communication>Crisis Communication

 
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