Organizational communication, broadly speaking, is: people working together to achieve individual or collective goals. The field traces its lineage through business information, business communication, and early mass communication studies published in the 1930s through the 1950s.
#25254
The History and Future of SMTP: SMTP's Adaptations to a Hostile Internet
SMTP is an abbreviation for 'Simple Mail Transfer Protocol', and is the standard internet protocol for sending email from one system to another. Although the word 'simple' belies the inherent complexity of the protocol, SMTP has proved to be a remarkably robust, useful, and successful standard. The design decisions that made it so useful, though, have given spammers and infectious code an easy way to spread their unwanted messages. Its recent evolution reflects the tug-of-war between those unsavory players and the administrators who want to protect their systems and their users.
Strauser, Kirk. Free Software Magazine (2005). Articles>Communication>Standards>Email
#14590
The goal of having a comprehensive collection of science information easily available to researchers and students has been expressed repeatedly for decades. These reports reiterate that our concept of a comprehensive collection of information has been attractive to the physical science community for decades.
OSTI (1999). Articles>Content Management>Scientific Communication
#18377
How Can We Assist Clients in Becoming More Successful at Conflict Resolution? 
A void exists in our social skill set that leaves us incapable of successfully resolving the conflicts we face in our personal and professional lives. Conflict and dispute resolution is a skill we all must learn. Practitioners need to assist clients to reach beyond just settling their current conflict. We should include the skill building, coaching and support necessary for disputants to make the paradigm shift from disputing parties to conflict resolution advocates with a positive perspective on conflict and its resolution.
Odidison, Joyce. Mediate.com (2002). Articles>Communication>Collaboration
#20810
How Do You Handle Letters to the Editor?
Letters to the editor can be a headache. Many editors play fast and loose with them, often under orders. Among the worst and most common offenses are choosing letters to bolster a policy and having staff members write letters under other names to influence or misrepresent readers' views.
Writing that Works (2003). Articles>Editing>Business Communication
#28631
How Employees Fight Back Against Workplace Bullying
Adult bullying at work is a shocking, terrifying, and at times shattering experience. What's more, bullying appears to be quite common, as one in ten U.S. workers report feeling bullied at work, and one in four report working in extremely hostile environments. Workplace bullying is repetitive, enduring abuse that escalates over time and results in serious harm to those targeted, to witnessing coworkers, and to the organizations that allow it to persist. Bullying runs the gamut of hostile communication and behavior and can consist of excluding and ignoring certain workers, throwing things and destroying work, public humiliation and embarrassment, screaming and swearing, and occasionally even physical assault. What makes workplace bullying so harmful is its persistent nature. Exposed workers report that bullying goes on and on, lasting for months and--in many cases--even years.
Lutgen-Sandvik, Pamela. Communication Currents (2007). Articles>Business Communication>Collaboration
#29546
How Important Is It To Streamline Communication
Today's organizations must contend with increasingly complex communications environments that feature a wide array of communications methods. Employees, business partners, and customers communicate with one another through infinite combinations of phones, voice messaging, e-mail, fax, mobile clients, rich-media conferencing and other communication gadgets. One thing that is very important is proper communication. Whether you use the age-old snail mail or an email, the key to success lies in effective communication. One should get clear message as to what exactly is required or told by you. It is very important to streamline communication whether you are conversing in person or through an age-old snail mail, email or over the phone.
ArticleMuse (2007). Articles>Communication>Collaboration>Minimalism
#24496
During scientific researchers' collaborations, authors draw on many extratextual resources (social, intellectual and empirical) which are deployed in their texts.
Bazerman, Charles. WAC Clearinghouse (1991). Articles>Scientific Communication>Collaboration
#31542
How Regular Polling can Support Communication of Change
You can't wait for the employee survey each year to see if you're making improvements in your change communication - you need to measure now. Polls are the pulse takers that give snapshots of perceptions. They describe how people are coping with change, what they are thinking, how they are feeling and the extent to which they are supportive of organizational goals. Tudor Williams, ABC, outlines the critical factors in ensuring your polls are accurate, usable and result in valid sets of data.
Williams, Tudor and Ryan Williams. Communication World Bulletin (2003). Articles>Business Communication>Methods>Surveys
#24799
How to Break into Marketing Communications 
Many technical writers, editors, illustrators, graphic designers, managers, and others would like to break into technical marketing. But how to do it? This mini-workshop gives technical communicators some practical tips for making the transition without the requisite “experience required”. As an added bonus, it shows that marketing jobs in general pay more than similar ones held by traditional technical communicators.
Vaughan, Caroleen L. STC Proceedings (1995). Careers>Business Communication>Marketing
#31844
Learn how to convince your company to grant your purchase request through tips on building an effective business case.
Molisani, Jack and Bonni Graham. Intercom (2008). Articles>Business Communication>Business Case
#31532
How to Communicate with Employees During War
On 19 March a war with global implications began between a U.S.-led coalition and Iraq. Although some organizations will be affected by this war more than others, the articles below will help any communicator address certain immediate internal and external organizational war-related communication issues.
Davis, Alison. Communication World Bulletin (2003). Articles>Business Communication>Workplace>History
#24741
How to Create a High-Impact Sales Letter — FAST 
A sales letter must capture the reader's attention immediately or it won't get read. Most people accomplish this by stating their biggest benefit at the top of their letter. I've found something that works even better.
Leduc, Bob. Nine Yards (2002). Articles>Business Communication>Correspondence>Marketing
#25687
The action of thought is excited by the irritation of doubt, and ceases when belief is attained; so that the production of belief is the sole function of thought.
Peirce, Charles Sanders. Marxists.org (1878). Articles>Communication>Theory
#31553
How to Set Specific Goals for Your Public Relations Campaign and Calculate Your Precise ROI
In today's world, advertising is just one element of the marketing formula. In fact, there is a shift occurring away from advertising to other marketing that's less costly and more cost-effective and efficient. In all your marketing efforts, your goal is to gain that top-of-mind awareness position with your prospect/customer. PR can do this. Advertising can do this once awareness is attained. PR gets you there; advertising keeps you there. Knowing the return of PR truly justifies it as an integral part of the marketing arsenal.
Lautenslager, Al. Communication World Bulletin (2003). Articles>Business Communication>Public Relations>Assessment
#31302
How to Start a Business: Five Key Steps to Getting on Track
I received a slightly panicked call the other day from a colleague who had recently ventured out on her own after many years of working for others. She had been lured into self-employment by an opportunity that matched up her passion and her skills—but it wasn't going to pay all the bills. So she needed to get serious about starting up some kind of freelance business. But where to start? Although my colleague had taken the necessary legal steps in her state (notably, applying for a business license), she didn't know what to do next. She was, in her own words, paralyzed.
Steigman, Daria. Communication World Bulletin (2006). Careers>Freelance>Business Communication
#29381
How To Use the Six Laws of Persuasion during a Negotiation
In order to be successful, you must master the persuasion process, which will enable you to deliberately create the attitude change and subsequent actions necessary for persuading others to your way of thinking. In other words, you have to be able to 'sell' your ideas in order to make changes in your favor and, in a win-win situation, provide the other side with a fair deal.
Greer, Edrie. TechRepublic (2006). Articles>Business Communication>Rhetoric
#21302
For practical purposes, we may say that a tender is 'an offer to do work.' This article discusses quotations for work, standard terms and conditions and letters of agreement. The article is written within the context of UK legislation. It originally appeared in Communicator 7:1, Spring 2001.
Unwalla, Mike. TechScribe (2001). Careers>Writing>Business Communication>Contracts
#21301
How do you write an effective email that your recipient finds clear and easy to understand? There's more to it than just typing a few words and clicking the Send button. These notes give you some guidelines on the following: technical issues, document structure, the importance of knowing your audience, language issues and layout and visual design.
Unwalla, Mike. TechScribe (2002). Articles>Business Communication>Correspondence>Email
#20942
How to Write and Publish Scientific Papers: Scribing Information for Pharmacists
Scientific writing can be both professionally and financially rewarding, but many pharmacists hesitate to write for publication. A primary obstacle is not knowing how to begin. Thoughtful planning is the first and most important step. Before writing a word, the writer should identify the main message, audience, target journal, resource materials, type of manuscript, and authorship.
Hamilton, Cindy W. Hamilton House (1992). Articles>Scientific Communication>Publishing
#30087
How to Write Successful Direct Marketing Letters
Direct marketing in the form of direct mail is used by almost every company whether it is the local service station or shoe repair shop or a Fortune 500 company. Unlike documentation that instructs or describes a process, marketing materials must persuade as well as inform. Increasingly, technical communicators’ responsibilities are being expanded to include marketing materials such as advertisements and direct mail. Writing successful direct marketing letters or advertisements can be easier by using a 10-point guide that uses the principles of attracting attention, arousing interest. creating desire and asking for action.
Smith, Gem. STC Proceedings (1999). Articles>Business Communication>Correspondence>Marketing
#30501
How We Communicate: A Grand Unified Theory of Communication with Heuristics for Designers
Advances in electronic media and computer systems have created a dilemma for technical communicators. Who knows enough about writing, illustration, animation, music, video, and interactivity to design hypermedia? Are we doomed to design by committees of specialists? Are word-only writers obsolescent? Fortunately the mental and social processes that underlie communication are few, simple, and universal. These principles apply to all media: audible and visual, verbal and iconic, passive and interactive, artistic and functional. Authors who understand these principles can apply what they have learned about one medium to the design of others. This workshop reveals and demonstrates these universal principles of communication and shows how to apply them now.
Horton, William K. III. STC Proceedings (1993). Articles>Communication>Theory
#25013
How Would You Like to Have 150,000 Space Shuttle Photos of the Earth at Your Fingertips?
Explore the Earth on laser videodisc. All the astronaut photographs of the Earth taken on the first 57 missions of the Space Shuttle are now available on two laser videodiscs. Disc 2 also contains selected photos from the earlier NASA missions— Mercury, Gemini, Apollo, Skylab, and the Apollo-Soyuz Test Project. With the accompanying data records and software like the program we will demonstrate, you can choose global views of environmental change, graphic illustrations of scientific processes, or simply dramatic scenes to help your manuals communicate.
McKay, Mary Fae, Kathryn D. Sullivan, and Kimberly J. Willis. STC Proceedings (1994). Articles>Multimedia>Scientific Communication
#31961
Should you use CSS or (horror of horrors) tables? And what do you do when images are ‘blocked’?
Greiner, David. Vitamin (2006). Articles>Business Communication>Correspondence>Email
#28626
If we believe what we see on television, the typical workplace is either dry, rational, and chock full of consensus (like those cheesy, not-so-candid textbook pictures of 'strategic decision making'), dramatic and tense (think Grey's Anatomy or Law and Order) or circus-like (think Scrubs or The Office).
Scott, Clifton W., Karen K. Myers and Sarah J. Tracy. Communication Currents (2006). Articles>Communication>Business Communication
#26611
Hurricane Katrina's Impact on UPA Members
Hurricane Katrina illuminated UPA's sense of community this past month when the UPA Board of Directors acted quickly to attempt to contact our members who are/were located in the significantly affected regions of Louisiana, Mississippi, and Alabama. We received responses from several.
Mitropoulos-Rundus, Dave. Usability Professionals Association (2005). Articles>Usability>Risk Communication>Southern US
