Observations on Entrepreneurship, Instructional Texts, and Personal Interaction    

This article explores the complexity in Rohan's observation that "although texts in progress create community, this function hasn't value; in the world of business works in progress must be free" [1, p. 130]. To do so, the article describes the history of the development of the paper sewing pattern, discusses the role personal communications with consumers played as the genre evolved, and offers observations on the kinds of instruction provided by sewing machine and pattern companies. The extent to which gender and authority are connected in communications between consumers and corporate authors is explored. The article concludes by observing that once a genre is sufficiently established to become a standard, two changes occur: industries adopt authority for only certain types of necessary information, and women's authorship becomes anonymous, corporate, and personal exchanges with consumers are curtailed to save the expense.

Durack, Katherine T. Journal of Technical Writing and Communication (2003). Articles>Collaboration>Instructional Design>Gender

Obtaining Reprints--The Effects of Self-Addressed Return Labels    

This article compares the response rates for obtaining journal reprints from colleagues when the requests are made using postcards with or without a self-addressed return label. Higher response rates were obtained from the cards with the self-addressed return labels, and more women responded than did men, but these differences were not statistically significant.

Hartley, James. Journal of Technical Writing and Communication (2002). Articles>Research>Collaboration>Gender

On Development Methodology

Give me the smallest, smartest team possible, with the right tools and infrastructure. Work like fiends for two or three months to get infrastructure and applications started right, then grow slowly to maintain and build additional applications on the core technology.

Boynton, J.R. Diamond Lane, The. Articles>Project Management>Collaboration

One-On-One Japanese Business Etiquette

If you are traveling to Japan on business it is very important to have business cards created, or as they are called in Japan, meishi. Not only are they a useful tool to identify you and your company, but they can also provide additional information for your Japanese counterparts, such as any professional memberships or associations you may be involved in.

WTB Language Group (2005). Articles>Collaboration>Regional>Japan

Online Collaboration: Distance Learning and Professional Forums Display Advantages and Disadvantages  

Online collaboration has become a major resource for students and professionals alike. Distance learning and other forms of online communication have become established norms for many schools and professional organizations. While online communication has countless benefits, several disadvantages exist and continue to emerge. This paper will explore the authors’ personal experiences as students and professionals, taking an in-depth look at online collaboration forums such as distance learning and professional collaborations as well as the advantages and disadvantages that each of these forums present.

House, Andrea L. and Holly N. Siegelman. STC Proceedings (2000). Articles>Collaboration>Online

Online Communities

A study of how a rhetorical perspective can help to improve the construction of virtual communities. By applying rhetorical theory to environments and communication, my research demonstrates that the relationship between a speaker and audience is in part determined by spatial cues. That means that the architecture of a virtual environment creates interactional expectations that guide activity within the environment. A major component of these expectations is the authority of a participant in relation to others; spatial cues help speakers determine the ethos -- or relational background -- of others. Researching this relationship across a variety of online environments has demonstrated that the structure of public and private spaces within an online community will affect congregating patterns, conversational habits, genres of discourse, community coherence, and social structure. In addition to spatial cues, representational choices also influence participants’ expectations of themselves and others. In my most recent study I have created an online environment that incorporates an @race property into the familiar litany of @gender, @description, and @research found in many educational and social environments.

Kolko, Beth E. ACM SIGCHI (1999). Articles>Collaboration>Online

Online Communities for User Assistance Professionals

Online communities have become a very valuable source of assistance for answering questions unique to our industry. This article provides an introduction to online communities and describes how to access a few of the most useful sites.

Martin, Chuck. WritersUA (2004). Articles>Collaboration>Community Building>Help

Online Education Horror Stories Worthy of Halloween: A Short List of Problems and Solutions in Online Instruction    

This article examines many surprising problems that arise in the process of distance education using the Internet and describes ways in which instructors and administrators can solve these problems. The information in the article is based largely on the experience of educators at Utah State University who have been exploring distance education for the past six years by teaching a wide range of online courses via the Internet. As a result of this varied online teaching, we have encountered a broad spectrum of challenges to which we have tried to respond and from which we have tried to learn. The solutions described are generalizable to other programs using online delivery for instruction.

Hailey, David E., Keith Grant-Davie, Christine A. Hult. Computers and Composition (2001). Articles>Education>Online>Collaboration

The Open Company Manifesto

Users can improve information flow. They can create robust markets, and they can help fix the problems that a company faces. This can happen at an astonishing speed. If the gateway is open, and the company allows users access, those users will quickly tell the company what they are doing wrong. When users are invited to wallow in the information flow, they will crack the company into shape.

Rhodes, John S. WebWord (1999). Articles>Management>Collaboration

Open Source For Technical Writing Teams

A presentation introducting how to support technical documentation teams with open-source tools.

SlideShare (2007). Presentations>Collaboration>Technical Writing>Open Source

"Open Source" is not a Marketing Term

Open source software development is not just about providing the source code for your application. It is much more about building a community around a shared project. That takes time. I think the biggest myth about open source software is that you say 'hey, I'm open source now' and suddenly thousands of qualified people give up nights and weekends to work on your code.

Balog, Tarus. Adventures in Open Source (2007). Articles>Collaboration>Open Source>Methods

"Operation Butterfly" and Other Adventures in Cooperation Between Industry and Academe: When Rip Van Winkle and Shirley Temple Join Forces, the Sky's the Limit!  

This article, as well as our conference presentation, catalogues a year in the symbiotic relationship between the Orlando Chapter of STC, the University of Central Florida's technical writing program, and the student-run technical communication club, Future Technical Communicators (FTC)--and the ways in which this powerful partnership has helped sustain many of the chapter's varied and successful initiatives that led to its designation as a Chapter of Distinction in 2003. In this article, authors Bonnie Spivey and Dan Voss report on the UCF-STC legacy, the development of the chapter's new mentoring program, their contribution to educational outreach/ fundraising, and the numerous ways in which these institutions are working together.

Spivey, Bonnie and Daniel W. Voss. STC Proceedings (2004). Articles>Collaboration>Industry and Academy>STC

Organization in the Way: How Decentralization Hobbles the User Experience

Contrary to all the books, articles, Web sites, and workshops that suggest otherwise, the biggest problem in user experience design today is not one of practice. Any competent practitioner can dip into the current toolbox of methods and create a satisfactory product. Right now, the biggest obstacle to good design is poor organizational structure. The fundamental makeup of most organizations runs contrary to producing quality designs, and as organizations get larger, this becomes increasingly apparent.

Merholz, Peter. Adaptive Path (2004). Articles>Collaboration>Web Design

Organizational Implications of the Future Development of Technical Communication: Fostering Communities of Practice in the Workplace    

As the profession of technical communication develops and evolves, practitioners are forming formal and informal organizational structures that support collaborative communities. These organizational structures are emerging within commercial companies and professional societies such as the Society for Technical Communication. This article describes evolving methods and best practices that technical communicators can apply in the workplace to create an environment that supports effective communities of practice. We identify specific techniques and best practices, including methods of assessing the effectiveness and business impact of communities in the workplace, and interventions for improvement. We also reference a specific technical communication organization, Data Management (DM) User Technology at IBM Corporation, as a case study of ways to implement an organizational infrastructure that supports both skill-based communities of practice and multidisciplinary goal-based communities.

Fisher, Lori H. and Lindsay Bennion. Technical Communication Online (2005). Articles>Collaboration>Management

Organizational Memory Bibliography  

Information technology has enabled organizations to generate and retain mountains of information. Unfortunately, many organizations suffer from 'infoglut.' They have the information they need, but they don't know they have it. Or, knowing they have it, they can't find it. We would like to find ways that information technology can support business processes, but to do this we need to understand how and where information might be of use within organizations.

Ackerman, Mark. University of Michigan (2002). Resources>Bibliographies>Collaboration

The Orlando Chapter/University of Central Florida Partnership: A Win-Win-Win Scenario!  

The twenty-year partnership between the Orlando Chapter and the technical writing program at the University of Central Florida (UCF) has reached new heights in the past two years. This paper reviews several highly successful programs that have either grown directly out of the UCF-Orlando Chapter partnership or which have benefited from and been improved by it: (1) an annual scholarship program; (2) student projects that benefit the chapter (or feature the chapter as client); (3) strong student support to the STC AccessAbility SIG; (4) an annual fund-raising initiative; (5) an educational outreach initiative to Central Florida high schools, and (6) a highly successful formal mentoring program pairing students with professionals.

Lippincott, Gail and Jennifer Selix. STC Proceedings (2005). Articles>Collaboration>Industry and Academy>STC

Out of the Trenches and into the Field: Leaves of Absence for Writing Teachers

Those who teach mainly writing have a particular need for avenues of career growth because their tasks are especially repetitive and personally draining. One such avenue can be a year's leave of absence in industry.

Pfeiffer, William S. ADE Bulletin (1987). Articles>Education>Collaboration

The Outsourcing Institute

The Outsourcing Institute is a professional association dedicated to outsourcing--a source for outsourcing information, consulting and networking opportunities.

Outsourcing Institute, The. Organizations>Collaboration>Outsourcing

"Paper" Revisited  

Introduces new technologies intended to lessen office reliance on paper and discusses their potential effects on technical documentation.

Perlin, Neil E. Intercom (2001). Articles>Collaboration>Online

Participatory Decision Making, Technology, and the Environment: Overview  

Technical communication is increasingly identified with high tech and particularly with documentation. This affiliation and the issues that technology raises have spurred the field to grow not just in numbers but also in knowledge. For example, the concepts of users and usability offer rich ways to look at documents and their development and implementation.

Rude, Carolyn D. STC Proceedings (2001). Presentations>Collaboration>Technology

Passion Matters

In creating the site for a client, the magic ingredient was passion. My client's passion added fuel to my own, and I was immediately catapulted to an even higher energy level than usual designing his site. This magic ingredient was being reflected in the client's web site.

Kaiser, Shirley E. Wise-Women (2004). Articles>Collaboration>Web Design

The Physics of Reviewers

Subject-matter experts, managers, and other reviewers tenaciously resist our nagging to review documents properly, often delaying reviews until it's too late to do a good job. It's not that they inherently oppose quality control; rather, the problem's in the amount of work required to review something thoroughly, and 'work' is a physics concept. Conveniently, reviewers--like falling objects--follow the same laws of physics as the rest of the universe, and understanding those laws helps you predict reviewer behavior and take appropriate countermeasures.

Hart, Geoffrey J.S. Geoff-Hart.com (2001). Articles>Editing>Collaboration

Picture This: An Effective Relationship Between Writers and Illustrators  

Writers and illustrators often find themselves in an adversarial relationship rather than working toward a single goal. The main reason for this is that writers don’t know enough about how illustrators work. By learning more about the similarities between the process of writing and illustrating, by reviewing the main characteristics of technical writing, and by treating illustrators as professional colleagues, writers can implement a strong collaborative work environment in which to create effective, accurate documentation.

Gadomski, Kenneth E. STC Proceedings (1994). Articles>Collaboration>Graphic Design

Planet Blog: Bringing Development Communities Together

Explains how RSS feeds from weblogs can be aggregated to enhance communication among groups of software developers, and how XML/RDF can be used to describe multiple communities.

Dumbill, Edd. IBM (2004). Articles>Collaboration>Community Building>Blogging

Planning a Community: The Value of Online Learning Communities in Technical Communication  

Businesspeople, faculty, and students can participate in learning communities in a variety of ways. Online learning communities provide benefits to individuals and the group, even if a community uses only low-tech communication tools. Learning communities are important because they create a human connection often missing in our Internet communication and allow people from diverse locations and backgrounds to share information and experiences. Effective learning communities celebrate diversity and create a supportive environment for members working toward a common goal.

Porter, Lynnette R. STC Proceedings (2001). Articles>Education>Communication>Collaboration