A directory of resources inthe field of technical communication.

Collaboration

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276.
#36676

Finding Space to Breathe: Managing Overwhelming End-of-Project Tasks

I'm nearing the release of a project that I’ve been working on for about a year. All those deadlines that seemed to be many months in the distance are suddenly weeks away. As the project manager was reviewing the rollout schedule with me, he paused to admit that he was a little overwhelmed with everything going on. There’s simply a lot to do with a product rollout — user acceptance testing, quality assurance regression testing, change management release dates and coordination, bug triage decisions, user training, announcement emails, migration and mapping decisions, post-release support, hot fixes, and other communications.

Johnson, Tom H. I'd Rather Be Writing (2010). Articles>Project Management>Planning>Collaboration

277.
#31209

Five Facets of Successful Global Communication

Managing internal communication across a global organization is an exciting and challenging task. How this task is approached will vary widely depending on the culture and structure of the particular organization, as well as the location of its headquarters.

Samuels, Paul. Communication World Bulletin (2008). Articles>Business Communication>Collaboration>International

278.
#38126

Five Steps for Effective Real-Time Document Collaboration

It’s great to have access to technologies that allow us to collaborate on documents in real time. However, real-time collaboration, in fact all collaborative writing, will be more successful if you follow these five steps to integrate your writing process with your tool’s technical capabilities.

Griffith, Terri. Gigaom (2011). Articles>Collaboration>Advice

279.
#34316

Five Things Your Clients Should Know

What follows is a list of the five things that I believe will have the biggest impact on a client’s site. At least they should, if the client understands them and chooses to implement them.

Webdesigner Depot (2009). Articles>Collaboration>Freelance>Web Design

280.
#23970

Five Ways to Get the Most from In-House Designers

Over the last two years, we've heard from increasing numbers of executives who want to bring interaction design in-house because they've realized how critical it is to product success. There are plenty of challenges involved in doing this, including hiring and training the right people. One of the challenges companies may not expect, though, is in deciding how to use those resources once they've been found.

Goodwin, Kim. Cooper Interaction Design (2003). Design>Project Management>Collaboration

281.
#33346

Five Ways to Get the Most from In-House Designers

Increasing numbers of executives want to bring interaction design in-house because they've realised how critical it is to product success. There are plenty of challenges involved in doing this, including hiring and training the right people. One of the challenges companies may not expect, though, is in deciding how to use those resources once they've been found.

Goodwin, Kim. Cooper Journal (2003). Articles>Collaboration>Design

282.
#34287

Five Ways to Take Control of Your Personal Brand Today

With a bad economy, more pressure at work and overwhelming competition, investing in yourself and your future is crucial. There are a lot of new trends and tricks that you can take advantage of now. Below are five easy and initial steps you can take to start building your brand today. These will help you control your online identity, protect your future, centralize your digital assets, safeguard your brand from threats and more.

Schawbel, Dan. Mashable (2009). Articles>Collaboration>Marketing>Social Networking

284.
#33639

Flexible Fuel: Educating the Client on Information Architecture

Information architecture (IA) means so much to our projects, from setting requirements to establishing the baseline layout for our design and development teams. But what does it mean to your clients? Do they see the value in IA? What happens when they change their minds? Can IA help manage the change control process? More than ever, we must ensure that our clients find value in and embrace IA—and it’s is our job to educate them. If we want our customers to embrace IA, we must help them understand why we need it.

LaFerriere, Keith. List Apart, A (2008). Articles>Information Design>Collaboration>Web Design

285.
#28234

Focused Sharing of Information for Multi-disciplinary Decision Making by Project Teams   (peer-reviewed)

Today's electronic and paper-based approaches to the sharing of project information do not scale to the information sharing and interaction challenges of multi-disciplinary project team meetings. The inability to share and interact with information easily and effectively is one of the biggest bottlenecks in using electronic (online) information for collaborative decision-making. Through scenarios from recent construction projects, this paper summarizes existing approaches to the sharing of information and assesses their effectiveness in supporting multi-disciplinary decision-making by project teams. It then discusses recent research into interactive information workspaces where, with minimal software overhead, participants can share information that is relevant to a particular context to establish a common focus. We believe that the construction community can make significant progress quickly in leveraging existing and future investments in information infrastructure if it not only pursues information sharing through the use of product models but also formalizes the focused sharing of information and separates information interaction and view control from software services and underlying data as outlined in this paper.

Liston, Kathleen, Martin Fischer and Terry Winograd. Stanford University (2001). Articles>Collaboration>TC

286.
#37433

Foregrounding Positive Problem-Solving Teamwork: Awareness and Assessment Exercises for the First Class and Beyond   (peer-reviewed)   (members only)

In an advanced technical and professional writing course, a pair of in-class exercises integrates the teaching of teamwork with other class topics of project management and observation-based research. The first exercise introduces teamwork in a positive way, by raising awareness of strategies for solving problems successfully. The second exercise follows up on the first, focusing on assessment of problem-solving teamwork. The pair of exercises is memorable and effective, showing students in an engaging, thought-provoking way that they have control and responsibility for the success of their teamwork. The materials for conducting the exercises, provided here, encourage reflection and discussion.

Rehling, Louise. Journal of Business and Technical Communication (2010). Articles>Education>Collaboration>Technical Writing

287.
#30148

Forging Effective Partnerships with Clients   (PDF)

Numerous helpful references and courses teach us how information developers can create value for clients through good project management, but getting our partners to recognize that value remains a challenge.

Knodel, Elinor L. STC Proceedings (1997). Careers>Consulting>Collaboration

288.
#14529

Forming a Policies and Procedures Professional Interest Committe   (PDF)

This session offers participants an opportunity to learn and contribute ideas about forming a policies and procedures professional interest committee (PIC) within STC. The presenter defines 'policies and procedures' and its growing importance in industry. Represents STC’s requirements for forming a PIC. He proposes a mission statement, goals, objectives, and activities for having this PIC. Participants comment on and volunteer for making this PIC a success.

Urgo, Raymond E. STC Proceedings (1994). Presentations>Collaboration>TC>STC

289.
#26583

Forming Perceptions of Entrepreneurial Discourse: The Effectiveness of Oral or Transcribed Communication   (PDF)

This paper explores the possibility that trained business communication professionals might perceive differentially the quality of the identical entrepreneurial presentations, depending on whether they are in audio or print form. By conducting a comparative analysis of heard and read versions of these speeches, we uncovered evidence which frames the following discourse. Results point to the variables which shape either (1) oral communication with an immediately- present audience, or (2) written transcripts with a distanced or imagined set of readers. This has aided us in identifying the funding for new ventures.

Sokuvitz, Sydel and Stephen Spinelli. Association for Business Communication (2004). Articles>Business Communication>Collaboration>Genre

290.
#31688

The Fox and the Hedgehog Go to Work: A Natural History of Workplace Collusion   (peer-reviewed)   (members only)

The author argues that an ironic approach to collusion can help shift the focus of resistance away from the relatively rare events surrounding implacable opposition or total unanimity to the quotidian aspects of workplace politics. Collusion is characterized as an outcome of organizational politics conducted between the traditionally opposed parties of radical industrial sociology (i.e., managers and workers) under the guidance of an ironic mode of cognition. Irony is depicted as a foxlike way of gaining 'a perspective on perspectives,' which provides a means of understanding stalemate, accommodation, and collusion by showing how opposing ideological positions are indebted. It also illuminates the moments when collusion breaks down and resisting parties become implacably opposed hedgehogs (one position prevails over the other), leading to overt conflict and resistance.

Sewell, Graham. Management Communication Quarterly (2008). Articles>Management>Workplace>Collaboration

291.
#28908

Frameworks for Designers

These days, 'framework' is quite a buzzword in web development. With JavaScript frameworks like the Yahoo User Interface library, jQuery, and Prototype getting a lot of attention and web application frameworks like Rails and Django getting even more, it seems like everyone is using some kind of framework to build their sites. But what exactly is a framework? And are they only useful to programmers, or can we web designers benefit from the concept, as well?

Croft, Jeff. List Apart, A (2007). Design>Web Design>Programming>Collaboration

292.
#24195

From Not Working to NETWorking   (PDF)

Networking—whether done formally or informally, alone or as part of a group—can give you a competitive edge in getting (and keeping!) business coming to you as a contractor or independent technical communicator.

Keefer, Christine A. Intercom (2004). Careers>Freelance>Collaboration

293.
#13140

From Sea to Shining Sea…Bi-Coastal Teaming   (PDF)

This presentation addresses the issues that technical communicators face when team members are in different geographic locations. Issues such as communication, team building, project management and planning, and successful practices that help teams succeed without regard to their physical locations will be discussed. The management of distributed teams, what obstacles managers face, including labor and employment laws, cost-of-living relative to salaries in varied locations, and how to conduct performance appraisals when managers and employees work thousands of miles apart will also be explored, along with employee perspectives and issues of change and collaboration.

Chappell, Leah P., Deborah Gill-Hesselgrave, Strecker Peterson. STC Proceedings (2001). Presentations>Collaboration>Online

294.
#19463

From Sea to Shining Sea…Bi-Coastal Teaming   (PDF)

This presentation addresses the issues that technical communicators face when team members are in different geographic locations. Issues such as communication, team building, project management and planning, and successful practices that help teams succeed without regard to their physical locations will be discussed. The management of distributed teams, what obstacles managers face, including labor and employment laws, cost-of-living relative to salaries in varied locations, and how to conduct performance appraisals when managers and employees work thousands of miles apart will also be explored, along with employee perspectives and issues of change and collaboration.

STC Proceedings (2001). Articles>Collaboration>Online

295.
#38689

From this Side of Campus

From my side of campus, it's a pain in the rear to get help with a technology thing that our TLT folks really want us to use. I'm not a super early adopter or a computer whiz, but I'm not anti-technology right off the bat. My love for technology corresponds very closely to how user friendly or learnable the technology is, how useful it is, and how fun it is (and, if I'm purchasing it myself, how it fits into my budget). I think a week and a half is too long to wait to get help with three or four smallish questions.

Blogspot (2010). Articles>Education>Collaboration>Technology

296.
#27758

Functional Specifications Subvert the Hierarchy of Nature

When you use a spec, you give your trust and authority to a piece of paper rather than the people on your team. You codify laws. You strip your 'judges' of the ability to act on intuitive feelings. There’s no fluidity. There’s no ability to respond, change, and evolve.

Fried, Jason. Signal vs. Noise. Articles>Collaboration>Specifications

297.
#31710

Fundamentals of Leadership: Communicating a Vision

Great leaders are not always born that way. Unfortunately, many management training programs don't sufficiently emphasize leadership development, but instead focus on fundamentals and the day-to-day tasks that confront managers within the organization. This article takes a look at how having vision and then communicating it is the foundation of leadership and contributes to the makeup of a truly great leader.

Harris, Kerri. Writing Assistance (2006). Careers>Management>Collaboration>Business Communication

298.
#32214

Fundamentals of Leadership: Communicating a Vision

Today's business climate of outsourcing, in-sourcing, virtual teams, and ROI-driven objectives can leave a manager at any level feeling powerless. Yet, we often see examples of those who can elicit unwavering support from their teams, driving highly effective projects, and getting the best performance from employees despite ever-increasing workloads. What is it about these individuals that makes them stand out as great leaders?

Harris, Kerri. TechCom Manager (2005). Academic>Management>Collaboration>Rhetoric

299.
#31808

Gender Differences in Employees’ and Students’ Knowledge of Office Politics   (PDF)

Office politics goes on in most work environments. Learning the rules of office politics helps employees of both genders reap the rewards to which they are entitled. As future employees, students must become knowledgeable about office politics to be successful in the world of work.

Green, Catherine G. and Lillian H. Chaney. Association for Business Communication (2008). Articles>Education>Business Communication>Collaboration

300.
#34352

The Generational Effect on Social Media   (PDF)   (members only)

In his first column for Intercom, Rich Maggiani discusses the onset of social media as a significant new form of communication, and how the youngest generation is now setting the tone while Baby Boomers struggle to keep up.

Maggiani, Rich. Intercom (2009). Articles>Collaboration>Online>Social Networking

 
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