A directory of resources inthe field of technical communication.

Collaboration

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26.
#25683

As We May Think

Professionally our methods of transmitting and reviewing the results of research are generations old and by now are totally inadequate for their purpose.

Bush, Vannevar. Atlantic Monthly (1945). Articles>Collaboration>Research>History

27.
#37023

Asking for Help is a Productivity Tool

I know some people see asking questions as a sign of weakness or insecurity (and believe others will view them that way), and that asking questions can produce answers we don’t want to hear. Both of those possible results pale in comparison to the potential good that just sitting down and asking questions can produce.

Meloni, Julie. Prof Hacker (2010). Articles>Collaboration>Help>Project Management

28.
#37310

Asking for Help is a Productivity Tool

I know some people see asking questions as a sign of weakness or insecurity (and believe others will view them that way), and that asking questions can produce answers we don’t want to hear. Both of those possible results pale in comparison to the potential good that just sitting down and asking questions can produce.

Meloni, Julie. Chronicle of Higher Education (2010). Articles>Collaboration>Help

29.
#35884

At Arm's Length or Close to the Vest? The Optimal Relationship between Clients and Vendors

The relationships between vendors and clients go through their ebbs and flows (more insourcing, followed by more outsourcing, followed by…). As predictable as the swings of a pendulum, all of us – clients and vendors – go through our normal gyrations back and forth. And it is all in an attempt to find that elusive, but allegedly perfect, middle ground – but where is it? And beyond the question of where to place work (inside or outside), the question is more about the right tenor of vendor-client relationships--at arm's length or close to the vest? The answer, I will argue, is both, in the right proportion.

Singh-Molares, Anil. GALAxy Newsletter (2006). Careers>Freelance>Collaboration

30.
#29508

An Audience of One: Creating Products for Very Small Workgroups

As creators of digital user experiences, we must transform complex workflows and tasks into useful applications. Experts have written much about the UX design process as it applies to broad audiences, industry-specific vertical markets, and large corporate user groups. However, as our evolving information economy continues to encourage greater and greater specialization of job roles, there is an increased need for customized applications--digital systems that only a select few people will ever use.

Follett, Jonathan. UXmatters (2007). Design>User Interface>Collaboration

31.
#28007

Audio Recording of Workshops and Seminars

The AHDS made audio recordings of recent seminars with the aim of transcribing the recordings, and presented them to seminar chairs to facilitate their task of completing reports on each event. This case study looks at some of the issues that occurred as the AHDS recorded and transcribed the material from these seminars. While its findings are based on roundtable seminars, some of them may also be of use to those doing other types of audio recording - interviews, field notes etc.

AHDS (2006). Articles>Collaboration>Multimedia>Audio

32.
#35683

Authoring Teams Become More Geographically Dispersed

Working with people from around the globe has become common practice for both authoring teams and technical documentation professionals. A recent survey conducted by SDL investigated the development of global authoring. The results were compared to surveys from 2007 and 2006. They reveal trends in working methods and shed light on the effects of globalization on global authoring.

Hurst, Sophie. TC World (2008). Articles>Writing>Collaboration>Teleconferencing

33.
#18589

Authorship for Research Groups   (peer-reviewed)   (members only)

Major clinical research investigations, especially large multicenter trials, require the involvement, cooperation, and dedication of many individuals. Roles and responsibilities range from conceiving the study and designing the protocol to collecting and analyzing the data, and numerous essential steps in between. Following completion of the study, the most important responsibilities are prompt preparation of a manuscript that reports the study findings, and timely submission of the paper to a journal for peer review, publication, and communication of the study findings to the scientific and clinical communities. The number of collaborative studies and multicenter clinical trials seems to be growing, with increasing numbers of published articles involving a study group. For instance, 22% of the 185 research articles published in JAMA as Original Contributions in 2001 specifically identified a study group, compared with 6% of 172 Original Contributions published 10 years earlier. Authorship of these studies increasingly involves some indication of group participation and responsibility, reflecting the cooperative nature, multidisciplinary teamwork, and complexity of such investigations.

Flanagin, Annette, Phil B. Fontanarosa and Catherine D. DeAngelis. JAMA (2001). Articles>Scientific Communication>Collaboration

34.
#37904

The Awesomeness Factor: Cameron Gray on Agile and UX

One of the significant challenges with Agile is that the teams are effectively self managing. This can present an issue when you have a significant number of junior team members. At Mindflash.com we do not have layers of management within the development organization so everyone is responsible for ensuring that they are writing code up to the standards of the organization. For the more junior folks, this means they have to ramp up their skills very quickly and work closely with the more senior members of the team. We are definitely heavily weighted on the senior side of things but I think that is generally appropriate for any team as small as ours.

Boersma, Peter. Adaptive Path (2011). Articles>Interviews>Collaboration>Agile

35.
#35905

Banding Together for Better Business

To the uninitiated, joining an association with dozens, even hundreds, of your competitors, could seem daft, to say the least. As for openly sharing information with them, well, you’d have to be nuts, wouldn’t you?

Thicke, Lori. GALAxy Newsletter (2005). Articles>Collaboration>Professionalism>Localization

36.
#30347

Barriers and Approaches to Reviewing Documentation

This article discusses some important issues in implementing a software documentation review process. If you are part of a small development organization and have few reviewer resources available, you may have to improvise techniques for providing the services and procedures suggested here.

Boston Broadside (1997). Articles>Documentation>Editing>Collaboration

37.
#38227

Basics of Negotiating

From preparation and preliminaries to formulating a Best Alternative To a Negotiated Agreement (or BATNA), teams will learn what to bring to the negotiating table, how to listen actively and participate constructively while there, and what to do when negotiations don’t go as planned.

conneXions (2008). Presentations>Business Communication>Collaboration

38.
#31849

Be Productive When a Project Stalls   (PDF)   (members only)

With more and more companies adopting the Darwin Information Typing Architecture, Baril discusses how to choose a compatible content management system that also supports your company's processes.

Gutowski, Amanda and Lori L. Pennington. Intercom (2008). Articles>Project Management>Planning>Collaboration

39.
#36618

Becoming the Friendly Neighborhood Tech Writer

Since much of technical writers do is gather information from other people, be respectful of their time. Don’t ask for a minute unless you literally want 60 seconds of their time or less. If I have what I think is a brief question requiring a brief answer, I ask, “Hey Dan, do you have a few minutes to answer a question, or should I come back later?” They’ll usually be honest about whether they need to finish something first or if they can give me their full attention right then.

Minson, Benjamin. Gryphon Mountain (2010). Articles>Collaboration>SMEs

40.
#20969

Behind the Cameras: 10 Non-Instructional Issues to Consider When Coordinating a Distance Education Program with Other Institutions

When she learned that I would be teaching a course in her department, the department secretary made a mailbox for me and made sure that I received a copy of every memo and announcement distributed to the rest of the faculty. Other part-time faculty appreciated this service, so it became a part of the secretary's standard operating procedures. But I never received the mail because the mailbox was in Crookston, Minnesota and I taught the course by instructional television (ITV) from St. Paul, Minnesota, approximately 350 miles away.

Carliner, Saul. Saul Carliner Studio (2003). Articles>Education>Online>Collaboration

41.
#37739

Being Contrarian

Contrarianism inevitably leads to a conflict, but in a good way. Conflict is an essential ingredient to writing because where there is conflict, there is story. The more you wrestle with conflict, the better the story. And story is what makes our lives meaningful. It’s what makes life interesting, anyway, so naturally it’s the direction in which we gravitate.

Johnson, Tom H. I'd Rather Be Writing (2010). Articles>Writing>Collaboration

42.
#25226

Being Personal isn't About Being Their "Buddy"

I have written often about the value of writing online in a personal voice. In particular, emails and newsletters lend themselves to a genuine, personal tone.

Usborne, Nick. Excess Voice (2004). Articles>Collaboration>Writing>Technical Writing

43.
#31045

Being Seen in the BA Scene

As Business Analysts we have such a great opportunity everyday to use a variety of skills in ever changing project situations. This gives us the chance to showcase and develop in multiple areas that will help us evolve the profession of Business Analysis and help us each grow in our own careers.

Wick, Angela. BA Collective (2007). Articles>Business Communication>Collaboration

44.
#25156

The Benefits of a Buddy for the Solo Designer

Are you a home-based studio or freelancer? The benefits are many for the solo designer, but feeling isolated can spell trouble.

Bertucci, Janet and Julianne Nardone. Design, Typography and Graphics (2004). Careers>Graphic Design>Collaboration

45.
#14727

The Benefits of Having a Mentor   (PDF)

In the first article of a new section of Intercom devoted to students, Brown recounts her experience as a novice technical writer relying on a mentor for professional guidance.

Brown, Alison. Intercom (2001). Careers>Collaboration>Mentoring

46.
#24261

Best of the Best of the Best: Winners of STC's International Competitions   (PDF)

This article profiles the winning entries in STC's international technical publications, technical art, online communication, and student technical communication competitions.

Intercom (2004). Articles>TC>Collaboration>STC

47.
#34700

Best Practices for Online Review

Marking up paper is still the most common way to review documents, but online review is critical if you work as part of a distributed team. There are advantages to online review even if you sit only a cubicle away from your reviewer. Here are few tips for making your online reviews go smoothly.

Smith, Terry. Carolina Communiqué (2009). Articles>Editing>Online>Collaboration

48.
#37911

Best Practices in Open Source Foundation Governance – Part I

There is a real need for best practices to be set down that will allow any project to set up a structure quickly, easily and cheaply that will effectively serve its short term and long term goals. Given that open source projects are more likely to be international rather than national in scope and participation, it makes little sense to restrict the choice of law to that of any particular nation.

Updegrove, Andy. ConsortiumInfo.org (2011). Articles>Business Communication>Collaboration>Open Source

49.
#24233

Beyond Copy-Editing: The Editor-Writer Relationship

Editing is often narrowly defined as making corrections after a document is written. This approach typically relegates the editor to a low-status role within the organisation.

Durham, Marsha. Technical Editors Eyrie (1991). Articles>Editing>Collaboration

50.
#25854

Beyond Markets and Firms: The Emergence of Open Source Networks   (peer-reviewed)

Although hierarchies and markets (i.e., autonomy) have been subject to extensive study, heterarchies represent different modalities of organizing that have been little researched. Drawing on complexity theory and the main features of complex evolving systems (CES), this paper sets out to remedy this imbalance by showing that heterarchies feature highly decentralized and relatively stable interactions which are coordinated through an emergent process of parametric adaptation. Implications in terms of learning are discussed casting a new light on the delicate issue of motivation in Open Source software development.

Iannacci, Federico and Eve Mitleton-Kelly. First Monday (2005). Articles>Collaboration>Community Building>Open Source

 
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