A directory of resources inthe field of technical communication.


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The Case of the Stolen Documentation

The non-writer who takes over the documentation can act like a bull in a China closet, copying and pasting from Word, mixing styles, not understanding the setup, basically wrecking the consistency, the bullet levels, the formatting. If you see the documentation later and find that the client has added steps without numbers, included text that breaks every rule in the style guide, won’t that be unnerving? Yes, it will make you want to jump out the window.

Johnson, Tom H. I'd Rather Be Writing (2010). Articles>Documentation>Project Management>Collaboration


Cell Phone Etiquette   (PDF)

Lists fifteen rules for conscientious cell phone usage.

Robart, Kay. Intercom (2001). Careers>Workplace>Collaboration


The Center for the Study of Group Processes

Welcome to the Center for the Study of Group Processes.  We're located in the Sociology Department at the University of Iowa in Iowa City. This site offers access to information about the Center, as well as group processes research, researchers, and events at Iowa and around the country.

University of Iowa (2003). Organizations>Collaboration


CEOs and Usability

Talking to a CEO about usability can be wonderful or terrifying. The difference between raging success and total failure comes down to understanding exactly what the CEO needs to know and then adjusting your usability message to fit. This article explains how to understand various contexts, and in turn, how to position your usability message.

Rhodes, John S. and Daniel Szuc. Apogee (2006). Articles>Management>Usability>Collaboration


The Challenges of Remote Collaboration

Open source development works because of remote collaboration; developers working together despite physical distance. With mergers, acquisitions, and partnerships, in-house developers are struggling with the same issues open source developers have addressed. Mark Murphy explains some of the challenges of remote collaboration.

Murphy, Mark. O'Reilly and Associates (2003). Articles>Collaboration>Online


Challenging and Being Challenged: Westerners' Encounter with the Indian Culture

Historically India attracted a lot of Western attention due to its different and complex culture, its spiritual philosophy and rich natural resources. Obviously, this attraction had both positive and negative effects. However, during the many centuries of colonization the country tried to safeguard its unique cultures and value systems. Nowadays, India as a country with a booming economy and a relatively stable democratic system looks even more promising to the West. All this explains the growing stream of foreign tourists, business people and researchers.

Groznaya, Elena and Pranjali Bandhu. TC World (2008). Articles>Collaboration>Regional>India


Changing the Center of Gravity: Collaborative Writing Program Administration in Large Universities   (peer-reviewed)   (members only)

Technical communication practices have been changed dramatically by the increasingly ubiquitous nature of digital technologies. Yet, while those who work in the profession have been living through this dramatic change, our academic discipline has been moving at a slower pace, at times appearing quite unsure about how to proceed. This article focuses on the following three areas of opportunity for change in our discipline in relation to digital technologies: access and expectations, scholarship and community building, and accountability and partnering.

Johnson-Sheehan, Richard D. and Charles Paine. Technical Communication Quarterly (2004). Articles>Education>Writing>Collaboration


Chapter Development Stem Overview   (PDF)

The Chapter Development Stem offers sessions for all conference participants, not just the STC leadership. We have broadened the scope of the stem to create room for some new and innovative topics that compliment our traditional mix of chapter-related sessions. So take a look at what we have to offer and think about how you can include several Chapter Development sessions in your conference plans.

Hoyt, Thomas B. STC Proceedings (1994). Articles>Collaboration>Community Building


Chapter Seminars   (PDF)

Chapter seminars help members by providing current technical communication information, significant additional chapter funding, recruitment of new members, and a proving ground for new leaders. Seminars need a definite organization and leaders need clearly defined responsibilities and authorities. Seminars must provide useful relevant information, either focused or diverse, delivered effectively by skilled speakers. Seminars are not expanded monthly meetings; they must be quiet properly equipped pleasant facilities. Seminar finances must be balanced to provide the desired surplus, or the sting of lost funds will linger long after the sweet success of a stimulating program is forgotten.

Malcolm, Andrew. STC Proceedings (1994). Articles>Collaboration>Community Building>STC


Charlie Kreitzberg on Web 2.0 and You

This is the recording of the presentation from the Catalyze Community monthly webcast featuring Charlie Kreitzberg on December 13, 2007. Charlie spoke on "Web 2 and You - How Web 2.0 Will Catapult Business Analysts and Usability Professionals into Center Stage" which examined his models for understanding Web 2.0 and explored the vast opportunities for professionals who define and design new software and websites.

Catalyze (2007). Design>Collaboration>User Experience>Web Design


Chinese Home Site Visits: Tips and Hints

You may only get one opportunity in a home visit and good planning and preparation is important. Here are some tips and hints from recent home site visits in both China and Taiwan.

Wong, Josephine. Usability Professionals Association (2007). Articles>Collaboration>Regional>China


Choosing an Intranet Project Sponsor

Numerous surveys across a diverse range of IT projects have identified that the lack of support from senior management (project sponsorship) is one of the biggest causes of project failure. This briefing explores the need for a project sponsor, the role they need to play, and how to choose one.

Robertson, James. Step Two (2004). Design>Web Design>Intranets>Collaboration


Choosing Media Strategically for Cross-Border Team Communications  (link broken)

More and more organizations are establishing cross-border teams to take advantage of global talent and global markets. Location and time are no longer impediments to building the 'dream team' but in our rush to take advantage of these new media of e-mail, video conferences and the like we may not realize that there is also some learning for us to do on the cultural front.

Cook, Richard. TC World (2008). Articles>Multimedia>Collaboration>Organizational Communication


Clearing the Air on Cloud

Consumer users have been reaping the benefits of the utility model in cloud computing for years — at the application as a service level. It is developers and IT who are using cloud computing in a transformative way now. IaaS and PaaS allows them to develop, test, deploy and run apps that can scale on enterprise grade technology, all without having to pay the capital expense for the underlying infrastructure. This is creating a new cloud economy and truly represents the democratization of computing.

Gentle, Anne. Just Write Click (2010). Articles>Technology>Collaboration>Cloud Computing


Client Buy-In

It's not about what software you use, or how you organize your document, or how big the document is; but about whether the expectations the client has set, have been met. The question is, then, how do we assure we're meeting all the client's expectations? The answer is client buy-in.

Mink, Don. BA Collective (2007). Careers>Consulting>Business Communication>Collaboration


Client-Friendly Atmosphere: The Polish and The Lubricants

During the last few years in projects, I interacted with a lot of clients. All these projects were based offshore, where client interaction was mainly through emails or teleconferences. When you do not work face-to-face with clients, communication is key to win your clients' confidence.

Nafde, Yamini. Indus (2006). Careers>Consulting>Collaboration


Client-Vendor Communications: What to Talk About to Get the Job Done   (PDF)

This progression presents a structured approach to client-vendor communications that can enhance quality; ease frazzled nerves; and result in win-win situations for clients, vendors, end users, and their organizations. Participants will discuss how clear, structured communications can strengthen their roles as clients and vendors of publication products and services. Participants will review the checklist that this vendor developed for use from initial contact to contract to project completion. Discussion will address how participants can develop their own customized checklists.

Shenouda, Judith E. STC Proceedings (1993). Articles>Business Communication>Collaboration


Cliffnotes To Keep You From Cliffhanging   (PDF)

Understanding organizational behavior and using creative problem solving are as much a part of being a technical communicator as is expertly applying the English language. Recognizing this, the authors-two senior technical communicators—have identified several typical, but not predictable, organizational problems that involve technical communicators. Solutions will be provided when the paper is presented at the conference.

Modrey, Laurie and Emily A, Sopensky. STC Proceedings (1994). Articles>Collaboration>Planning


Cloud Computing and the Freelance Technical Author

So, as a freelance technical author, how do I think cloud computing can help me and my business? The following sections describe some of the concepts discussed at the Club Cloud Computing Conference, and how I hope to apply them to my business.

Smart Authoring (2011). Articles>Collaboration>Freelance>Cloud Computing


The Co-Working Revolution: Your Office Away From Home

I’ve been fascinated by businesses popping up around major metropolitan areas that create a shared workspace for independent workers. Imran Ali wrote about the trend of co-working spaces back in April, and I’ll be exploring the trend further as I look to set up a co-working space in my town.

Sherman, Aliza. Web Worker Daily (2008). Careers>Workplace>Collaboration>Coworking


Cognitive Organization and Identity Maintenance in Multicultural Teams: A Discourse Analysis of Decision-Making Meetings   (peer-reviewed)   (members only)

Measuring culture is a central issue in international management research and has been traditionally accomplished using indices of cultural values. Although a number of researchers have attempted to identify measures to account for the core elements of culture, there is no consensus on those measures. This article uses an alternative method—discourse analysis—to observe what actually occurs in terms of communication practices in intercultural decision-making meetings, specifically those involving U.S.-born native English speakers and participants from East Asian countries. Previous discourse studies in this area suggest that differences in communication practices may be attributed to power differentials or language competence. Our findings suggest that the conversation style differences we observed might be attributed to intergroup identity issues instead.

Aritz, Jolanta and Robyn C. Walker. JBC (2010). Articles>Management>Collaboration>Planning


Collaborating in Project Management, Long-Distance   (PDF)

From early 1993 through July of 1994, three STC chapters jointly managed a research project on Technical Communication in Western Canada. Based in Winnipeg, Calgary and Vancouver, the managers were thousands of miles apart, relative strangers and simultaneously engaged in running their own businesses. In this volunteer assignment, they involved committees within their own chapters. As team building and collaborative arrangements become more prevalent in technical communications projects, it can be instructive to look at how such a farflung research project fared. We will relate this experience briefly to some research results reported in Technical Communication.

Jones, Sheila C. STC Proceedings (1995). Articles>Project Management>TC>Collaboration


Collaboration and Learning: Managing Groups

This document describes ways to implement structure in group projects for effective collaborative learning. Aspects of group membership, individual and group accountability, and grading group work are discussed.

conneXions (2008). Articles>Collaboration>Management


Collaboration Glossary

The following glossary defines terms used in the context of collaboration.

SAP Design Guild (2004). Resources>Collaboration


Collaboration Requires a Culture of Comfort

When we determined that the open-yet-structured environment of an internal wiki could provide all the information organization and collaboration we needed, we knew we would be facing push-back from a certain segment of our user population.

Gill, Karla. IT World Canada (2010). Articles>Collaboration>Workplace>Case Studies



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