#13487
Feng Shui for the Tech Writer's Workspace
It sounds like something from a late-night infomercial: Enhance your productivity by cranking out online help files in half the time! Increase your prosperity by being promoted to head of the documentation department! Improve your interpersonal relations so that Subject Matter Experts (SMEs) are just waiting to review your documents. Ensure a long and healthy life, despite the stress of vaporware product launches! If an advertisement lurking in your emailbox claimed to have an ancient secret to give you all the above, you'd likely press Delete faster than you can say 'looming deadlines.' But what if millions of people--some as well-known and successful as Donald Trump--and major corporations, such as Virgin Airlines, The Wall Street Journal, and Citibank, attested to this 'magic' secret's power? In that case, you just might sit back in your office chair and listen.
Chroust Ehmann, Lain. TECHWR-L (2002). Careers>Workplace>Ergonomics>SMEs
#30138
Finessing Professional Transitions: Methods for Managing Difficult Changes 
Managing difficult changes in the workplace is possible by going through three clearly outlined phases. This approach to finessing professional transitions takes into account the differences between change and transition, defining transition as an interval with three phases. Communication style is a major contributor to moving effectively and smoothly through the three phases of a transition. Choosing one's words carefully, replacing commonly used and infrequently considered negative words with positive words, affects not only one's ability to finesse professional transitions successfully, but also others' perceptions of how well people manage their transitions.
Barnow, Renee and Annabelle Reitman. STC Proceedings (1998). Careers>Workplace
#27548
Constantly stressed out? Not enough hours in the day to get things done? Ryan Carson has a theory: your problem is too much work time, not too little.
Carson, Ryan. List Apart, A (2006). Careers>Workplace>Planning
#15137
#31435
Getting Real Results from Employee Engagement
I remember the day I turned on the car radio and found out that my company was merging with a competitor. Over the coming weeks, every employee made mental and emotional decisions on whether to stay engaged with their work and the company, or to just to show up and collect a paycheck.
Schmidt, Jeff. Communication World Bulletin (2005). Careers>Management>Public Relations>Workplace
#22879
Going Hollywood: Trends in the World of Work
The 'Hollywood Model' is one of several work trends that have emerged to satisfy the needs of the changing U.S. workplace in the last couple of decades. This paper will: examine some of the forces that have precipitated change in the U.S. workplace; explore emerging work trends especially relevant to technical communicators; and recommend a small set of key skills that technical communicators will need to develop in order to thrive in the changing workplace.
Cheirrett, Peg A. STC Proceedings (1997). Careers>Workplace>Collaboration
#22835
The Grading System of the Real World
At the beginning of each semester, the instructor hands out a syllabus packet which often contains a course outline or schedule and an explanation of the grading policy. The work world has grading systems too, and you need to know about them in advance so you can prepare for Performance Reviews.
Perry, Lynellen D.S. ACM Crossroads (2001). Careers>Workplace>Assessment
#14302
Group Project Peer Evaluation Form 
Use this form to evaluate the other members of the group. Write the name of each group member in one of the columns, then assign a score of 0 to 10 (0 being the lowest grade, 10 the highest) to each group member for each criterion. Then total the scores for each member. Because each group member has different strengths and weaknesses, the scores you assign will differ. On the back of this sheet, write down any comments you wish to make.
Markel, Mike. Bedford-St. Martin's (2001). Careers>Workplace>Workflow
#30460
Hello, My Name is Doug and I'm a Workaholic
It's important to be able to distinguish between workaholics and people who are simply wrapped up in their work--either because they enjoy it so much or because, temporarily, they have decided to make it a priority to win a promotion or attain the kind of lifestyle that they want. For a workaholic, work is the end, not the means. While it may bring wealth or power, what matters most is simply working. Just as alcoholics drink because they must--not always because they enjoy it--so a workaholic is addicted to working even when there is no rational reason for doing so.
Davis, Douglas W. STC (2007). Careers>Workplace>Project Management
#19884
Helping Your Employees Manage Their Stress
This progression provides an opportunity to discuss the stress-related challenges technical communicators face in today’s changing environment. The focus is on on coping and thriving.
Gillihan, Dana L. and Joy Lashley. STC Proceedings (1995). Careers>Management>Workplace
#19578
Company meetings are often regarded as conservative and uninspired by those who must attend. We all know that meetings are necessary, but we also know that they can be wearisome. Not all meetings need be that way. In fact, meetings can inject some lighthearted fun into the day and stimulate the creative juices. This is a story about how a series of humdrum meetings at one consulting firm evolved into a creative expression that is as varied as the participants themselves.
Zvalo, Peter. Writer's Block (1998). Careers>Management>Workplace>Community
#27384
How to Find Your Executive Usability Champion
Discusses making usability routine throughout your organization.
Weinschenk, Susan and Jerome Nadel. Human Factors International (2006). Careers>Usability>Collaboration>Workplace
#10076
How To Get Started As A Copywriter Or Business Writer
If you only read one book, then go for Ogilvy on Advertising, by David Ogilvy. An old book (in adland time) -- published in 1983. But the ghastly advertising mistakes it warns about (and smiles about) continue to this very minute. Each new tribe of copywriting recruits trips over the same stones.
Heath, Jim. Viacorp (2000). Careers>Writing>Workplace
#19980
How to Promote Technical Communication Services in Your Organization
Successfully promoting technical communication services in organizations requires more than just the right brochure, the right slogan, or the right Web page. A technical communication team must first make strategic decisions about how it can most effectively contribute to the success of the overall enterprise. In this paper, I describe how our team successfully improved the perception of our value to the rest of our organization by adopting an attitude of service toward our internal customers.
Pollak, Bill. STC Proceedings (1999). Careers>TC>Workplace
#26910
The best advice for having a bad manager is to seek other employment. Don’t undervalue your happiness: it’s impossible to be happy if you work directly for someone you can’t stand. It may be difficult to find another job, but if you are willing to make compromises in other areas (salary, position, project, location, etc.) it will certainly be possible. Being happy and underpaid is a much better way to spend a life than unhappy and anything else.
Berkun, Scott. ScottBerkun.com (2006). Careers>Workplace>Management
#14708
The Importance of the Quality Culture
Cameron discusses the effects of three models of quality cultures in American and European corporations: error detection cultures, error prevention cultures, and creative quality cultures.
Smart, Karl L. Intercom (2001). Careers>Workplace>Quality
#19790
Improving Managerial-Employee Communication: A Case Study
Technical communicators can use their professional skills to help industry improve managerial-employee communication, an area that directly affects productivity. This case study investigates upward and downward communication at an aerospace company. Beginning with a survey that indicated a number of statistically significant differences between the attitudes of managers and other employees, the researcher then attended a randomly selected series of meetings. As she followed the flow of information within the company, she observed omissions and inaccuracies. The company devised a new process for information deployment as a result of this study.
Horowitz, Renee B. STC Proceedings (1994). Careers>Business Communication>Workplace
#14618
The author calls for a return to public recognition--rather than just a quick e-mail acknowledgment--of people's accomplishments. Legg presents the benefits of public celebration: It opens positive communication, builds self-esteem, inspires others, and shows and gains respect. She also deflates many of the perceived obstacles to public praise, and encourages readers to use their communication skills to acknowledge others.
Legg, Kathy A. Intercom (2000). Careers>Workplace>Assessment
#20386
Information Technology and the Emergence of a Worker-Centered Organization 
Barbara Mirel's narrative highlights the interplay of profit, power, and personalities in a software engineering project. My response's purpose is to widen the perspective on the story. More specifically, I contend that information technology (IT) enables positive change in today's workplace. Rather than being techno-centric, the re-visions currently being brought about by IT will place the knowledge worker of the 21st century at the center of design and engineering considerations. I support my claim by identifying four trends in organizational management that will afford human factors and usability engineering a better seat at the table in the not too distant future. They are (1) requirements for next-generation IT applications, (2) improved understanding of culture and context in the workplace, (3) recognition of knowledge management and human capital, and (4) fostering strategic leadership beyond resource management.
Carlson, Patricia A. Journal of Computer Documentation (2000). Careers>Workplace>Technology
#29274
Key Content: Developing a Personal Tagline
It is a helpful exercise to develop a tagline for yourself, in the same way that professionals in a previous generation were encouraged to develop a mission statement. With shortening attention spans, today's professional needs only a few-word tagline to fit in the sound bite of management's smaller time slots.
Albing, Bill. Carolina Communique (2007). Careers>Portfolios>Workplace>Collaboration
#24556
Lessons of Survivor Literature in Communicating Decisions to Downsize
Many companies have entered a new era of human resources management–one based on transaction cost economics and one in which downsizing has become a permanent part of the corporate landscape. But their insistence on communicating decisions to downsize solely in economic terms is creating serious problems among employees who survive the layoffs. Disloyalty, disaffection, increased absenteeism, and even acts of sabotage are growing among workers who view downsizing as a social, not economic, issue. This article discusses the new era of human resources management and reviews survivor literature in an effort to provide guidance to companies about how to communicate downsizing, specifically, and how to communicate with the postdownsized workforce, generally.
Guiniven, John E. Journal of Business and Technical Communication (2001). Careers>Unemployment>Workplace
#22608
When you are a speaker, you communicate. When you are the audience, you communicate. As a member of the development team, the technical writer has to deal with hundreds of intelligent egos. There are the programmers who think only about solutions and technology (not about people and their emotions). A technical writer would definitely feel hurt, when developers talk down to him. Managers on the other hand are likely to have oodles of people skills and may not have technical skills. Therefore, they may talk nicely to you. Nevertheless, a technical writer may feel that managers do not appreciate his technical skills.
Kamath, Gurudutt R. IT People (2002). Careers>Writing>Technical Writing>Workplace
#13037
Someone told me recently that business owners favor cubicles because they are less expensive to build than walls; they are easy to break down and rearrange; and they depreciate in seven years, as opposed to walls, which depreciate in thirty years. In short, our 'cubes' are cost efficient, and they're probably here to stay. How, then, are we to deal with the obstacles that they present? We don't have enough space to spread out our documents. We go crazy trying to tune out the conversation taking place in the cubicle next door. Few cubicles have doors, and people tend to view our open entranceways as open invitations to stop by and chat. Last, but not least, cubicles sometimes feel like hamster cages, causing us to feel more like 'a number' than a human being. There is no way to make it nice; but there are ways to make it better. Here are some ways to cope.
Shuman, Ceil. Carolina Communique (1998). Careers>Workplace
#20647
Living with Terror: Empowering Ourselves in a Time of Stress
Advice about managing stress in the workplace.
Ziff, Joel D. Usability Professionals Association (2002). Careers>Workplace>Usability
#31223
Location, Location, Location—Not!
One of the traditional signs of corporate success has been the corner office. Yet today some of the most successful communication executives don't have an office at all. They work from home, the airport, a visitor’s cubicle at headquarters, the back of a cab, a corner Starbucks or a beachfront cottage. If you’re setting up a corporate communication department today, it’s time to think outside the box—or the cubicle—when it comes to locating yourself and your coworkers.
Whitworth, Brad. Communication World Bulletin (2008). Careers>Workplace>Collaboration
