#11816
People unfamiliar with usability think that it's cosmetic and can be combined with other phases of development when time is available. It's often difficult to educate them, especially if they are more senior than you are and consider it a waste of time. They will not be convinced by statistics from anywhere other than outside the organization. What should you do next? You may be able to say something like 'It seems your only objection is [whatever], so if we can resolve this issue, do you have any other reasons why we shouldn't do usability testing?' This way, you have their agreement to do usability just as soon as you have resolved the issue.
Dick, David J. Usability Interface (1999). Careers>Usability>Management
#19479
Recruiting and Mentoring Usability Specialists 
The author’s company is continually looking for people to add to our professional staff of usability and documentation specialists. To overcome the challenges posed by geographically distributed offices, and to ensure new hires can become productive quickly, Tec-Ed takes a structured approach to screening, qualifying, and selecting new hires and then uses a hands-on, building-block approach to train them in our usability methodologies.
Shroyer, Roberta. STC Proceedings (2001). Careers>Management>Mentoring>Usability
#20628
ROI - Return on Investment - is one way of looking at the value of usability to a business. This article was originally published in the Winter 2002 User Experience Magazine as part of 'Return on Investment for Usable UI Design' by Aaron Marcus.
Usability Professionals Association. Careers>Management>Usability
#20629
Usability is not just about research and labs. It has a real impact on real projects in the real world. This section includes case studies, news stories, facts and examples to help make the case that usability is a critical part of any product development effort.
Usability Professionals Association. Careers>Management>Usability
#21031
Barnum discusses the importance of usability testing and suggests ways that managers of technical communication departments can convince their organizations to invest in usability.
Barnum, Carol M. Intercom (2003). Careers>Usability>Management
#26661
There are two basic alternatives for structuring a usability/UCD group within an organization: members of the group can be centralized in a single department, or, members can be distributed among development teams.
#18161
A positive user experience is critical to the success of your business. Improving the usability of offerings is a sound business strategy, and by following good engineering practices, you can do this, delighting your users, differentiating yourselves from your competition, and enhancing your success.
