How to Deliver Bad News to Customers

In order to be effective in the usability business, you have to face the fact that you'll have to deliver bad news. You have to talk about what's not working. You might have to bruise egos and make your client uncomfortable.

Rhodes, John S. Apogee. Careers>Consulting>Usability>Collaboration

How to Find Your Executive Usability Champion

Discusses making usability routine throughout your organization.

Weinschenk, Susan and Jerome Nadel. Human Factors International (2006). Careers>Usability>Collaboration>Workplace