Moving on Up: Process Management in the Ever-Changing Real World  

This paper presents a case study of a technical publications department that tested the practicality of JoAnn Hackos’ process maturity model for a small team that experienced both resource cuts and increased workload pressures. The process of initial evaluation in terms of the model helped to identify management goals and actions that increased process maturity. The positive outcomes included both high quality, innovative work and also better structures for worker creativity, productivity, and satisfaction. This success story demonstrates the potential of the model and recommends it for consideration, even by publications groups facing critical challenges.

Rehling, Louise. STC Proceedings (2005). Careers>Management>TC>Case Studies