Five Questions to Ask Yourself While Creating a New Documentation Department

Being asked to take the reins of a brand new documentation department is a challenge that many professional technical writers relish, even though the training and development activities they participated in may never have prepared them for such a rewarding challenge. This article looks at forming a new documentation department and determining what's needed, when it's needed and what resources are available to help the new department carry out its mission.

Butow, Eric. Writing Assistance (2006). Careers>Management>Documentation>Technical Writing

Managing the Communication "Process": The Emerging Role of Technical Writers and Documentation Managers  

Current trends in Corporate America are changing the traditional role of technical communicators and creating new challenges and opportunities. Re-engineering the corporation, Total Quality Management, ISO 9000 compliance, and the continuing onslaught of the Information Age are all bringing formally 'invisible' technical communications functions into the limelight. It's not just writing and editing any more! As communication professionals and managers we need to upgrade skills and re-focus our efforts to become 'information managers.'

Anton, Kathy and Teresa J. Tarwater. STC Proceedings (1994). Careers>Management>Documentation>Technical Writing