A directory of resources inthe field of technical communication.

Careers>Documentation>Policies and Procedures

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Documenting ISO 9000   (PDF)

The ISO 9000 series of Quality Standards redefines how business will be conducted into the next century. The series is designed to measure the effectiveness of the Quality System in place, thereby ensuring both customer and company needs are always satisfied. The foundation of a robust Quality System is its documentation: problems in this area represent the largest single cause of registration failures. Quality System documentation also forms the basis upon which the 3rd party registrar builds the audit plan for your company.

Robinson, Ralph E. STC Proceedings (1998). Careers>Documentation>Policies and Procedures>ISO 9000


Marketable Skills for the Policies and Procedures Professional   (PDF)

Changes in the economy and within organizations continue to require that demonstrated value be produced from the labor force. In order for policies and procedures (P&P) professionals to demonstrate how their work adds value to an organization, they need to develop and diversify their skill set to be more accessible and valuable in the services they provide.

Urgo, Raymond E. STC Proceedings (1995). Careers>Documentation>Policies and Procedures

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