Epiphany in the Trenches

Recognize the many paths to success and be prepared to forge your own if needed. You may find at the end of your 'wrong way' happy clients, satisfied users, and a successful and delivered system.

Bachmann, Karen L. Usability Interface (2006). Careers>Consulting>Usability

How to Deliver Bad News to Customers

In order to be effective in the usability business, you have to face the fact that you'll have to deliver bad news. You have to talk about what's not working. You might have to bruise egos and make your client uncomfortable.

Rhodes, John S. Apogee. Careers>Consulting>Usability>Collaboration

Usability Consultants Tapped to Untangle Web Sites

Having a beautiful Web site with all the latest sales technology won’t help your business if visitors can’t find their way around. But how can you fix navigation problems when exploring your Web site seems as confusing as tracing a single strand in a plate of spaghetti?

Wagner, Mitch. BtoB (2002). Careers>Consulting>Usability