Lanyi discusses technologies for authoring and viewing hybrid CD-ROMs. He defines hybrid CD-ROMs as standard CD-ROMs that integrate updates users periodically download from the Web. This combination of storage space and timeliness, Lanyi argues, makes hybrid CD-ROMs an effective means of delivering documentation to users.
Hybrid CD technology, which allows publishing documents on CD-ROM and placing updates on a Web/FTP server, is the solution of choice for the delivery of time-critical, large technical documents requiring frequent updates.
A panel of industry experts provides an overview of the CD-ROM publishing process—and its business issues, for technical communicators who are responsible for implementing CD-ROM publishing in their organizations. The panel will also discuss guidelines for integrating print and CD-ROM documents into a complete user support library, while still gaining the economies of CD-ROM publishing.
Time constraints prevented our team from rewriting our user's guide for online use. Early user testing and off-the-shelf electronic tools were key elements that ensured our success in enhancing usability to cancel the deadening effect of data dumping. We added menus and graphical navigation aids for user convenience. Interleaf provided automatic hypertext links and support throughout the project. We included an installation-and-reference guide to inform new-to-online users how to install and use the our product.
Are you considering publishing your documentation on CD-ROM? Sign up for an individual consultation with industry experts. NOTE: This "workshop" takes place in individual 15-minute one-on-one sessions; with three consultants, we can offer 20 sessions. Please try to arrive early and sigh up for your time slot; then you're on your own (for example, to visit exhibits or meet with colleagues) until your session time. This way all participants receive the complete attention of a CD-ROM consultant. We'll work with drop-ins if any time slots remain unassigned.
Are you considering publishing your documentation on CD-ROM? Sign up for a consultation with experts from leading CD-ROM firms. NOTE: This 'workshop' takes place in individual 15-minute one-on-one sessions. Please try to arrive early and sign up for your time slot; then you're on your own (visit the exhibits? call your office?) until your session time. This way, all participants receive the complete attention of a CD-ROM consultant. We'll work with drop-ins if any time slots remain unassigned.
A panel of industry experts provides an overview of the CD-ROM publishing process--and its business issues--for technical communicators who are responsible for John Gale implementing CD-ROM publishing in their organizations. The panelists will discuss how to gain the benefits of reduced manufacturing warehousing and distribution costs, without degrading documentation quality.
There are many significant benefits to releasing documentation on CD ROM rather than on hardcopy including cost savings, storage capacity, and the ability to implement search and retrieval functionality. To determine whether or not you should go to CD ROM, it is advisable to survey your users and to get approval from the folks in "corporate." Once you decide to pursue CD ROM, you need to determine the platform requirements and feature set of the search and retrieval software. You will then be able to choose from a variety of products, and ask the selected vendor to produce a prototype for you.
COMPAQ QuickFind is a CD-ROM database of COMPAQ product information. Available by subscription, QuickFind offers full-text search-and-retrieval functions and full-color graphics in a 350-megabyte database. QuickFind incorporates hard-copy information into an electronic format. The QuickFind editorial process (converting hard- copy information to searchable files) is the key to creating a valuable, centralized support tool for COMPAQ dealers, customers, and internal personnel.
The SIS Conversion Team and Electronic Media Development Team support the Service Information System development by providing data on CD-ROM for Caterpillar customers. This unique project covers eighteen different publication types, requires conversion of 750,000 pages and more than a million gray scale and line art images. The targetted data includes Parts Manuals and a variety of technical documents that were written to cover all Caterpillar machines and engines built since 1977. The conversion to electronic images and SGML-tagged text, and subsequent EMD processing and distribution via CD-ROM required extensive development efforts and a significant investment in leading edge technologies.
This demonstration will discuss the development, maintenance, and future of the CPI Navigator application. The development of this Visual Basic application and the conversion of thousands of hardcopy documents developed on a mainframe-based processor to online help was a 3-year long process that included using databases, Word macros, and several Help prototypes.
There are three parts to the process for creating a multimedia CD-ROM, and each part contains a number of steps. The first part, PLANNING, defines the goal, audience, budget, equipment, team members, theme, reviewers, schedule, and outline. The second part, PRODUCTION, develops, com- bines, and tests the multimedia elements: the script, story board, and audio and visual elements. The final part, PACKAGING, creates the printed infor- mation, the label, and the text and control files that go onto and ship with the CD-ROM.
The technology of magazine production is well established. Editors have access to high-resolution print screens, and can use a wide variety of fonts, layout designs and graphics to create attractive and readable pages. Readers are used to seeing a lot of information on a single page - some in body text, some in sidebars or callouts. On screen, by contrast, the resolution is relatively low - 72 dpi as opposed to 2400 dpi. Readers are not yet accustomed to reading directly from the screen, and an overly cluttered screen or one with fonts which are too small can quickly become unreadable.
This paper provides guidelines for migrating to a CD-ROM publishing strategy. It presents migration issues for publishers both from their perspective and their users' perspective, and cost considerations. The desired features and functions of online viewing products, complementary technology to CD-ROM, are also examined.
If your company wants to reduce costs compared to a hard copy version and increase convenience, for the customer, it should consider producing a CD-ROM or selecting a CD-ROM vendor. But before proceeding with the product, designers or developers must consider three factors: the data, the user’s tasks, and the CD-ROM interface. Without this preliminary analysis, your company may produce a CD-ROM with data that is difficult for the user to access.
This paper shows how you can improve the way your business receives, handles, updates, and views technical documentation. You will learn about softcopy books that can be viewed online, how they are created, and the advantages of having your documentation in Softcopy.
The compact disk, commonly known as CD, is an optical disk used to store digital data. It was originally invented to only hold audio but later on it can store video, software, text, and graphics. The compact disk contains transparent coating, which allows information to be received from a laser beam. Not only can a compact disk provide information but it can take in information as well. Compact disk is able to store large amounts of data by compressing it together.
CD-ROM (compact disk read only memory) multimedia technology has opened the door to vast quantities of readily accessible information for personal computer users. For a product to qualify as a multimedia effort., it must incorporate sound (recorded music and voice) and dynamic graphics (video and/or animation), as well as static text and graphics.
I had considered putting my makeshift portfolio on floppy disk. Lack of disk space and a widely-used viewing format made the idea impractical, but technology had moved on in six years, and neither problem existed now. Why not put my portfolio on CD?
With its enormous storage capacity, cost-effectiveness, and convenience, the CD-ROM is quickly becoming a significant research and business tool. To retrieve data from the CD-ROM, users access a search program that helps them select a subset of data from the entire database. Because the selection includes a series of complex tasks that most users are unfamiliar with, user interfaces must be task-oriented as well as intuitive and interactive. Even with a variety of interfaces, users wanted more paper documentation. When users have little experience or familiarity with the concepts and the tasks, written documentation is a better information source than computer-based information.
The amount of complexity involved in providing technical documentation on CD-ROM depends on the document formats you want to support, the extent to which you customize the publishing packages and the design expectations for the finished product. Issues and decisions include: (1) choosing software packages, (2) structuring files, directories and writing style for the medium, (3) adding navigation and userfriendly features, (4) providing (and obtaining!) technical support and (5) working with a CD-ROM manufacturer. The payoff includes the satisfaction of providing a truly value-added product and—not incidentally—the increased technical skills acquired by documentation staff.