#25336
Little attention has yet been paid to the unique workplace that the Hudson's Bay Company constituted and the unique discursive activity on which that workplace fundamentally depended.
Venema, Kathleen. Rhetor (2004). Articles>Business Communication>History
#31403
Assess Your Publication's Value and Impact
The next time your boss asks you, "So what has the publications done for us lately?", have some of the following measurements to hand over.
Sinickas, Angela D. Sinickas Communications (2000). Articles>Business Communication>Newsletters>Bandwidth
#10053
Association for Business Communication
The Association for Business Communication (ABC) is an international organization committed to fostering excellence in business communication scholarship, research, education, and practice.
Association for Business Communication. Organizations>Business Communication>Communication
#14409
Association of Professional Communication Consultants
APCC is a professional community where communication consultants: increase their knowledge; grow their businesses; achieve high standards of professional practice. APCC's mission is to support members as they help clients reach goals through better communication.
#31814
This case study documents how two business school professors worked together to design and implement a process for uniformly assessing learning outcomes across all sections of a managerial communication course. The study demonstrates and provides examples of the answers to the five questions in the school’s assurance of learning process model. The study also provides prescriptive tips for administrators and instructors on how to avoid the typical pitfalls of implementing an assurance of learning process.
May, Gary L. and Michael Tidwell. Association for Business Communication (2008). Articles>Education>Business Communication
#20814
Automated Email From Websites to Customers
Transactional email can be a website's customer service ambassador, but messages must first survive a ruthless selection process in the user's in-box. Differentiating your message from spam is thus the first duty of email design.
Nielsen, Jakob. Alertbox (2003). Articles>Business Communication>Correspondence>Email
#28149
Avoid the Use of Familiar Phrases and Messages in Your Emails
Sometimes copywriters and content writers write in clichés. To a reader, the line has barely any meaning, and certainly no impact. Why not? Because it is too familiar. Because he or she has read the same phrase so many times before, in too many other places.
Usborne, Nick. Excess Voice (2006). Articles>Business Communication>Correspondence>Email
#31618
Avoiding Global Misunderstandings 
When we think of miscommunication across national boundaries, the mostmemorable blunders often relate to problems with translation. Butthere are far more subtle pitfalls thatcan occur. Here, Angela Sinickas shares some of the common mistakes that can lead global communications to miss the mark.
Sinickas, Angela D. Sinickas Communications (2004). Articles>Business Communication>International
#31364
Avoiding Wrong Turns in the Shrinking Global Village
With the global village growing smaller every year, more and more communication professionals are taking on assignments that span a wide range of countries and cultures. Cross-border responsibilities require that you constantly expand your horizons and learn about new places and people. At the same time, it can be more than a little daunting to get up to speed on each country’s business and social conventions—and when the two do and don’t mix.
Bird, Shelley. Communication World Bulletin (2005). Articles>Business Communication>International>Cultural Theory
#31037
A resource publishing several short articles about business analysis, and how business analysts fit into their organizations.
BA Collective. Resources>Business Communication>Branding>Blogs
#20902
Basic Business Communication Resource Links
This web site is designed, written, and edited by active business communication professionals to help you in communicating for business.
Flatley, Marie. San Diego State University (1999). Resources>Directories>Business Communication
#18855
A Beginner's Guide to Effective Email
In a conversation, there is some minimum of shared context. You might be in the same physical location, and even on the phone you have, at minimum, commonality of time. When you generate a document for paper, usually there is some context embedded in the medium: the text is in the proceedings of a conference, written on a birthday card, handed to your professor with a batch of Econ 101 term papers, or something similar. With email, you can't assume anything about a sender's location, time, frame of mind, profession, interests, or future value to you. This means, among other things, that you need to be very, very careful about giving your receivers some context. This section will give specific strategies for doing so.
Sherwood, Kaitlin Duck. Webfoot.com (1998). Articles>Business Communication>Correspondence>Email
#31045
As Business Analysts we have such a great opportunity everyday to use a variety of skills in ever changing project situations. This gives us the chance to showcase and develop in multiple areas that will help us evolve the profession of Business Analysis and help us each grow in our own careers.
Wick, Angela. BA Collective (2007). Articles>Business Communication>Collaboration
#24638
Best Practices for Developing Sales Proposals
Help differentiate your company from the competition by using Schoenecker's suggestions to create effective sales proposals.
Schoenecker, Michelle M. Intercom (2004). Articles>Business Communication>Proposals
#30875
Better Business Analysis through User Interface Prototyping
User Interface (UI) prototyping can help business analysts to address many challenges, even though it is usually considered to be part of design rather than requirements analysis. The rest of this article briefly describes UI prototyping, and some of the benefits and risks it offers to business analysts.
Kussmaul, Clif. BA Collective (2008). Articles>User Interface>Business Communication
#31682
Beyond Power and Resistance: New Approaches to Organizational Politics 
In this introduction to the special issue, the editors question the still-prevalent dichotomy of power and resistance when studying organizational politics. They begin by tracing the evolution of power and resistance in critical scholarship. Then, they propose that because of changing workplace dynamics, power and resistance are increasingly intertwined. More nuanced concepts are required to describe this. Finally, they argue that power and resistance should be considered as a singular dynamic called struggle.
Fleming, Peter and André Spicer. Management Communication Quarterly (2008). Articles>Management>Organizational Communication>Business Communication
#31100
Beyondwords is an online space for professional writers to share, create, learn, and explore what it means to be a part of the professional writing community.
beyondwords. Resources>Business Communication>Technical Writing>Blogs
#20901
The BizCom Discussion Group focuses on issues and concerns related to business communication research, pedagogy, and practice.
Association for Business Communication. Resources>Mailing Lists>Business Communication
#31427
Bloggers' Alert: Confidentiality and Disclosure in the Workplace
First it was e-mail messages, next it was PDA messaging, and now it is blogs. These networking tools are all widely used by employees. They also sometimes become a source of contentious litigation when employers become concerned over the risk of corporate liability and public disclosure of confidential information that these new technologies pose.
Siegel, Ariane. Communication World Bulletin (2005). Articles>Business Communication>Privacy>Blogging
#26688
In a broad sense that the weblog can be beneficial to the business world as a whole. More specifically, however, it provides technical communicators with unprecedented opportunites at innovation and leadership.
Danielson, Joe. Orange Journal, The (2005). Articles>Business Communication>Online>Blogging
#31366
Blogs: The Fast Track to Getting Global Awareness
“We need to get global awareness fast,” says your CEO. “Make it happen.” When faced with the need to rapidly increase your organization’s visibility around the world, there are some daunting and expensive challenges, particularly if your company does not have a local presence in the countries it is targeting. Hiring local public relations and marketing communication talent, translating collateral into local languages and identifying and getting into both formal and informal business networks are just a few of these challenges.
Albrycht, Elizabeth. Communication World Bulletin (2005). Articles>Business Communication>Marketing>Blogging
#31387
Blogs: Viral, Targeted, Fast, Informative--And Becoming Critical
The world of blogging, also known as the blogosphere, is wild, highly viral, uncensored and unedited. It is also the newest and most critical tool in a business communicator's toolbox. Why? Because with blogs, communicators can quickly, regularly and easily deliver a variety of information to a highly targeted audience. A good blog will create a more personal relationship with customers and influencers by showing that the company is listening and responding to what they have to say.
Cohen, Ephraim. Communication World Bulletin (2005). Articles>Business Communication>Online>Blogging
#31505
Branding and the Role of Public Relations: A Bottom-Dollar Proposition
It used to be that advertising was king. If you had a product or service you needed to sell, you went to an advertising agency and developed an advertising campaign to get your item to the public. Then marketing joined the fray, and advertising became an extension of other things you were doing to market yourself, like trade shows or mailings. Eventually branding assumed center stage. Now everything you did to promote, market or sell your product or service, your company or even yourself emanated from the branding mandate. As it should be! The critical importance of strategically focused, consistently delivered messaging cannot be overstated.
Gelfand, Julie Gross. Communication World Bulletin (2004). Articles>Business Communication>Public Relations
#31361
Branding dates back to ancient times and can be an aspect of every field. Not only does branding provide clients with a sense of professionalism and reliability, it can also help define your company.
Frick, Elizabeth G. 'Bette'. Intercom (2008). Articles>Business Communication>Marketing
#31785
In 1992, the American Bar Association released the MacCrate Report, which listed the ten skills and four professional values that all attorneys need and critiqued law schools and state bars for not doing enough to teach and encourage the development of these skills and values. In response, law schools have significantly increased the skills-based components in their curricula, and most state bar exams now include a performance test. Technical and Professional Communication (TPC) programs already provide substantial instruction in all of the skills and values described in the MacCrate Report; further, an education in TPC prepares graduates to excel in law school and on the bar exam. This knowledge offers opportunities for growth if educators, administrators, and scholars take steps to encourage students to consider not only writing for but also joining in the legal profession.
Todd, Jeff. Journal of Technical Writing and Communication (2008). Articles>Education>Legal>Business Communication
