A directory of resources inthe field of technical communication.

Business Communication

930 found. Page 1 of 38.

About this Site | Advanced Search | Localization | Site Maps
 

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25  NEXT PAGE »

 

1.
#31840

A Team Approach to Information Architecture

A case study of a team approach to information architecture at Duke University by graduates of the Duke Continuing Studies Technical Communication Certificate program.

Olson, Amy, Sangita Koli and Dino Ruggiero. Carolina Communique (2008). Articles>Business Communication>Information Design>Content Management

2.
#20904

ABC Intercultural Committee  (link broken)

The Intercultural Committee of the Association for Business Communication is a resource for the members of the organization: to promote awareness of intercultural and international differences and similarities; to foster excellence in intercultural business communication research; to honor and celebrate cultural diversity in classrooms, in businesses, and in corporations; and to allow for different culture-driven communication styles.

Association for Business Communication. Organizations>Business Communication>International

3.
#34559

“About Us” Doesn’t Have to be All “Ugh.”

No matter how beautifully designed, if a site’s voice doesn’t ring true, it’s easy to spot an “ugh.” Rather than using this section of a site like a congratulatory press release, consider approaching “About Us” like a magazine’s Editor Letter.

Vollenweider, Julie. Brain Traffic (2009). Articles>Web Design>Writing>Business Communication

4.
#31559

Accountability and Return-On-Investment

Once viewed more as art than science, marketers are increasingly interested in measuring performance. Like it or not, there is a new wave of accountability in the world of marketing, and if you're not prepared, you could get swept under it. Companies are becoming increasingly concerned with ensuring that all activities are profitable. As a result, each dollar invested in marketing is being challenged to demonstrate bottom line performance. New forms of marketing, escalating ad costs and tools that purport to measure marketing effectiveness have all contributed to the pressure traditional media is facing to "prove its worth."

Watrall, Rick. Communication World Bulletin (2003). Articles>Business Communication>Marketing>Assessment

5.
#13950

Achieve It All!  (link broken)   (PowerPoint)

When the opportunity arose in 1990, I purchased a franchise from the Success Motivation Institute and presented literally hundreds of workshops on goal setting. I was overjoyed at the opportunity to finally achieve all my dreams through a business such as this. I learned about goal setting and Paul Meyer's Million Dollar Personal Success Plan. I loved the idea of teaching people how to help themselves become self-motivated and achieve their goals. But, there was a problem in my dream world. In order to run a business you must sell your products or services, and I simply hated being in sales! I just wouldn't get out and ask people to buy the goal setting plan. It wasn't that I didn't believe in it, because I do! When I finally started listening to myself as I taught others how to achieve happiness, I actually used goal setting to make the decision to give up that business and go back to technical writing.

Laurent, J. Suzanna. Prodigy (2002). Presentations>Slideshows>Technical Writing>Business Communication

6.
#22641

Achieving International Communication Success  (link broken)

The world is getting smaller in terms of how fast information gets passed around and, at the same time, larger. Larger in the sense that there are new markets, new languages, and new cultures to understand, as we market and sell around the world.

Winters, Elaine. bena.com (1999). Articles>Business Communication>International

7.
#31095

Acquired Disability and Returning to Work: Towards a Stakeholder Approach   (members only)

This article examines the potential application of stakeholder theory to the case of a disabled worker returning to work. A gated notion combining both the instrumental and ethical views of stakeholder theory is explored as a way to understand how to determine who may be classified as a stakeholder. This nuanced application of stakeholding to the process of returning to work lends itself to the consideration of mediation techniques as mechanisms of conflict avoidance rather than exclusively as dispute resolution techniques. Implications in terms of the study of the return to work process, disability, and the further potential for practical application are discussed.

Yue, Anthony R. Journal of Workplace Rights (2007). Articles>Business Communication>Accessibility>Workplace

8.
#30852

Actively Learning About Readers: Audience Modelling in Business Writing   (peer-reviewed)   (members only)

The advantages of peer feedback in business writing classes are clear. Students receive more appraisals of their writing than any single lecturer can ever realistically deliver. Also, the feedback comes from different perspectives and sometimes carries extra credibility coming from fellow students. Students gain from giving one another feedback as well. It is certainly learning by doing. Critiquing the work of colleagues raises awareness of the many ways to approach a given task and demands skills of analysis and attention to detail. Delivering feedback also requires tact and the ability to look for positives to commend as well as areas to improve. Reviewing written documents is a skill that students will certainly use in their future work lives. However, many of us have experienced problems with peer reviewing. Students hesitate to criticise their friends and prefer praising in a general way rather than suggesting improvements, which requires confidence.

Holst-Larkin, Jane. Business Communication Quarterly (2008). Articles>Education>Business Communication>Audience Analysis

9.
#30840

Activists' Influence Tactics and Corporate Policies   (peer-reviewed)   (members only)

Corporations increasingly pay attention to issues of social responsibility, but their policies and procedures to articulate such responsibilities are not just a result of the good will of top management. Often, such policies and procedures are devised because some stakeholders raised their voice on issues relating to the interests of employees, investors, governments, and others. One category of visible though heterogeneous stakeholders is composed of 'activist groups.' In this article, we present a range of tactics that activist groups employ to influence corporate policy and conclude with some corporate policy responses to these tactics, illustrated with some examples. Different Tactics Activist groups usually start an influence campaign by collecting and organizing information about some issue about which they are concerned (e.g., sustainable development, human rights, labor conditions), disseminating this information to their audiences and formulating desired outcomes. They inform the target firm's top management of their particular concern and propose desired outcomes or alternative courses of action. If the firm's responses are considered inadequate, they will likely continue their campaign, but by starting to employ a more varied set of tactics. Below, we discuss four different types of tactics that activist groups use to leverage pressure on firms and that do not rely on the state or legal action for resolution of the issue: shareholder activism, political consumerism, social alliances, and alternative business systems (de Bakker and den Hond, 2007).

de Bakker, Frank G.A. and Frank den Hond. Business Communication Quarterly (2008). Articles>Business Communication>Policies and Procedures

10.
#31395

Adding an Informal Touch to Organizational Communication

Some say it's a revolution that will change radio broadcasting and people's listening habits forever. Others say it's a fad that's of limited appeal or use to anyone but geeks and enthusiasts. Whatever anyone says, something that has rocketed out of nowhere and gotten big companies and radio stations alike interested (and after only eight months) must be worth investigating. That "something" is called podcasting.

Hobson, Neville. Communication World Bulletin (2005). Articles>Business Communication>Rhetoric>Workplace

11.
#36295

Addressing Resistance to Change in Policy and Procedure Writing

Policy writing and procedure writing is challenging because of the mechanics involved. Words must be carefully chosen; nuances must be considered. Understanding the mechanics of writing these documents is critical; however, an often overlooked aspect should be dealt with before the first word is written. How can policy and procedure writing tiptoe around the elephant in the room that everyone is trying to ignore?

Hibbard, Catherine S. Cypress Media Group (2010). Articles>Business Communication>Policies and Procedures>Technical Writing

12.
#30724

Advance Organizers in Advisory Reports: Selective Reading, Recall, and Perception   (peer-reviewed)   (members only)

According to research in educational psychology, advance organizers lead to better learning and recall of information. In this research, the authors explored advance organizers from a business perspective, where larger documents are read under time pressure. Graphic and verbal advance organizers were manipulated into six versions of an advisory report, read by 159 experienced professional readers in a between-subjects design. Their reading time was limited to encourage selective reading. The results show that graphic advance organizers facilitate selective reading, but they do not enhance recall. Verbal advance organizers introducing a problem enhance recall, and graphic advance organizers moderate the effects on both selective reading and recall.

Lagerwerf, Luuk, Louise Cornelis, Johannes de Geus and Phidias Jansen. Written Communication (2008). Articles>Business Communication>Collaboration

13.
#21540

Advanced Professional Writing

This course is designed for undergraduates and graduates interested in the professional writing and publishing of both print based and electronic documents. Through a variety of projects, we will cover advanced theories of document design, web-based publishing, educational media, information delivery, and multimedia production. The course is designed so that students will have opportunities to work on both electronic and print based projects.

Bay, Jennifer. Purdue University (2003). Academic>Courses>Writing>Business Communication

14.
#22812

Advanced Professional Writing  (link broken)

English 515 is designed for undergraduates and graduates interested in professional writing for both print and electronic publication. Students learn to produce documents and coordinate writing projects, study and apply principles of document design and electronic publication using appropriate application software, and work in teams in computer-networked environments. Students will work both individually and collaboratively as they document, utilize and analyze writing practices, literacy tools, and research methodologies.

Salvo, Michael J. Purdue University (2004). Academic>Courses>Writing>Business Communication

15.
#28615

Afraid to Measure: The State of Communications Accountability

With all the emphasis on ROI of public relations in the so-called 'marketing mix' to increase sales, the communications goals of most leaders and communicators go far beyond public relations ROI connected to sales.

Journal of Leadership Communication Counsel (2007). Articles>Management>Communication>Business Communication

16.
#31864

After Sarbanes-Oxley, XBRL?

Financial execs may not appreciate it yet, but this new data-tagging system should speed the flow of info and create new ways to analyze it.

Stone, Amey. BusinessWeek (2005). Articles>Business Communication>Financial>XBRL

17.
#36442

Ain't Miscommunicating: Business Communication At a Distance   (peer-reviewed)   (members only)

Recently, while sitting in the waiting area of an out-patient surgical clinic, I was privy to one side of a cell phone conversation between a woman and a business associate. Apparently the woman was a social worker assigned to assist families with children who have gender identity issues. As the woman continued her conversation, discussing one particular family and giving intimate details of her meetings, I was astounded at the lack of concern for privacy. I learned the child’s full name (including the proper spelling of her first and last name), date of birth, social security number, street address—and then I learned her mother’s name and personal identification information as well. I was not alone.

Hemby, K. Virginia. Business Communication Quarterly (2010). Articles>Business Communication>Privacy

18.
#36072

Aligning Yourself with a Cause

When your organization lacks a compelling cause, you can at least take comfort in the idea that you’re pursuing your calling or vocation. Aligning with your calling is ideal, but this can be an issue for technical writers, because almost no one feels that technical writing is a calling.

Johnson, Tom H. I'd Rather Be Writing (2010). Articles>Business Communication>Collaboration

19.
#38435

Alignment Diagrams: Focusing the Business on Shared Value

All too often companies are focused on their own processes, wrapped up in a type of organizational navel gazing. They simply don’t know what customers actually go through. What’s more, logical solutions can cross departmental lines. Ideal solutions may require crossing those boundaries. An organization’s rigid decision making makes that difficult. Here’s where I believe IAs and UX designers can use our skills to make a difference. We have the ability to understand and to map out both business processes and the user experience. Visual representations can provide new insight into solutions that appeal to a range of stakeholders. Alignment diagrams are a key tool to do this.

Kalbach, James. Boxes and Arrows (2012). Articles>Business Communication>Usability>Charts and Graphs

20.
#24518

All Business Students Need to Know the Same Things! The Non-Culture-Specific Nature of Communication Needs   (peer-reviewed)   (members only)

This article challenges the conventional approach to cross-cultural communication teaching that instructs students to adapt their communication styles to different cultures by providing them with details about the particular practices of these cultures. It argues for an approach that focuses on common principles of effective communication by pointing out some limitations of the current culture-specific approach and presenting a pilot study that indicates the commonality of communication needs. It suggests some ways to find a different approach for studying international communication and shows that some current research is, in fact, moving in that direction.

Goby, Valerie Priscilla. Journal of Business and Technical Communication (1999). Articles>Business Communication>International

21.
#21061

Allowing for Personal Choice -- HTML or Text E-Mail

When you ask readers whether they want your e-mail newsletter in HTML or text e-mail, be sure to honor their preference.

Allen, Cliff. Allen.com (2001). Articles>Business Communication>Correspondence>Email

22.
#29057

Analysis of the Communication Components Found Within the Situational Leadership Model: Toward Integration of Communication and the Model   (peer-reviewed)   (members only)

This article identifies and assesses the effectiveness of communicating expectations, listening, delegating, and providing feedback in relation to the Hersey-Blanchard Situational Leadership model. It reviews the correlation between task versus relationship behavior that forms the basis of the Situational Leadership model. Then the article summarizes information found in literature on effective techniques for the four skills stated above. As these techniques are identified, they are discussed in relation to their effective use in the Situational Leadership model. To understand the application of the model in businesses and its impact on managers communication effectiveness, we conducted a study of an operational department of a Fortune 500 financial services company. The results and content analysis of a survey we administered by random selection of the managers in this department indicate that successful use of the Situational Leadership model relies on effectiveness in four communication components: communicating expectations, listening, delegating, and providing feedback. Finally, we recommend areas of future research such as comparison analysis of surveys, interviews, and focus groups with subordinates of managers who have been trained on the Situational Leadership model and those who have not.

Brown, Nicole A. and Randolph T. Barker. Journal of Technical Writing and Communication (2001). Articles>Business Communication>Management

23.
#25573

Angela Booth's Writing Blog

A blog about writing fiction, nonfiction and copywriting.

Booth, Angela. TypePad.com. Resources>Writing>Business Communication>Blogs

24.
#31320

Angry Bloggers Attack: How Do You Respond?

When bloggers attack, we, as trained communication experts, must be ready to respond, and must recognize bloggers as a new wave of reporters. Many are key influencers who can rally a community against you. Working with bloggers and responding quickly builds rapport and relationship. And gets you the bigger story—maybe even a more balanced story.

Miller, Roy G. Communication World Bulletin (2006). Articles>Business Communication>Public Relations>Blogging

25.
#31012

Annual Report Graphic Use: A Review of the Literature   (peer-reviewed)   (members only)

Corporate annual reports typically include a narrative section and a financial section. The narrative section is not scrutinized by auditors as the financial section is, yet many readers rely heavily on its graphs to estimate the firm's financial situation. However, the graphs often misrepresent the financial data. To better understand annual report graphs' important role, this article examines more than 25 years of literature related to these four areas: (a) the ways financial graphs are prepared, used, and misinterpreted; (b) differences by country; (c) regulatory influences for accountants; and (d) the parts formatting and media selection decisions play in communication interpretation and persuasion. Across the literature, the author notes consensus that annual report graphs are widely used in many countries and that there is rampant disregard for the guidelines for their accurate, non-misleading presentation. The article concludes with seven proposed directions for future research.

Penrose, John M. JBC (2008). Design>Document Design>Business Communication>Visual Rhetoric

 
 NEXT PAGE »

 

Follow us on: TwitterFacebookRSSPost about us on: TwitterFacebookDeliciousRSSStumbleUpon