More Than Screen Deep: Toward Every-Citizen Interfaces to the Nation's Information Infrastructure

The spread of information systems and, in particular, information infrastructure throughout the economy and social fabric raises questions about the technology's ease of use by different people, from those with limited technical know-how to those with various disabilities to the so-called power users who push for higher performance on many dimensions.

National Academies Press (1997). Books>Web Design>Accessibility>Government