Writing at the User Interstices

The most coveted writing assignment in the computer industry is the overview of an integrated software package. It calls for careful pacing, creative metaphor, and lavish graphics, all integrated with the highest skill. Here stands the pinnacle of a career, to be 'writing at the user interface.'

Oram, Andrew. Boston Broadside (1990). Articles>Writing>Technical Writing>User Interface

How to Improve the UI--Really!

A colleague has made me realize that user assistance writers are codependents of bad UI design. Because we explain how the UI really works, we somehow leave our developers and companies feeling like they're "covered" when the users have a bad experience.

Hughes, Michael A. User Assistance (2009). Articles>User Interface>Documentation>Technical Writing