The Truth about Technical Writing    

In view of the contradiction that surrounds the term, perhaps the distinction of technical writing from other forms is as much emotional as actual.

Grossberg, Kathryn Milner. English Journal, The (1978). Articles>Writing>Technical Writing>Emotions

Emotional States of Computer Users in Times of Frustration

If there’s one undeniable characteristic of the frustrated computer user, it’s that her patience is gone. She will not be slowly flipping through the user manual. Notice her jerky movements. If she turns to the help (which she doesn’t here), she’ll search for keywords, skim rapidly, click quickly from topic to topic. As we write for users in this state of mind, we have to remember the hurry.

Johnson, Tom H. I'd Rather Be Writing (2009). Articles>Documentation>Technical Writing>Emotions