Is "Intercultural" Communication a Moot Point?  

Good writing is good writing in any language, and focusing on the quality of the writing in your own language is a great start to any communication with people from other cultures.

Hart, Geoffrey J.S. Intercom (2007). Articles>Writing>Communication>International

Is Lone Writing Becoming a Team Sport?    

Larbi discusses the transition—including advantages—that many lone writers face as globalization becomes more prevalent and individual consultants transform into lone writer teams.

Larbi, Nancy E. Intercom (2008). Articles>Writing>Technical Writing>Collaboration

Is Professional Writing Relevant? A Model for Action Research    

This article argues that engaged 'action research' can help professional writing researchers both develop new and interesting collaborative models and help our profession develop a greater relevance to those not reading our journals and attending our conferences. I outline one particular, localized approach in the hope that our troubles, struggles, and failures at University of Wisconsin-Milwaukee can help others to develop their own programs and can further our discussion of community engagement.

Clark, Dave. Technical Communication Quarterly (2004). Articles>Research>Writing>Business Communication

Is Technical Writing Boring? Tech Writers as Information Architects

Is technical writing boring? We discuss a post that spawned a lot of comments and exchanges. We also talk about an article on information architecture in the Tech Comm journal.

Johnson, Tom H. and Heidi Hansen. Tech Writer Voices (2007). Articles>Writing>Technical Writing>Podcasts

Pith and Vinegar: Is Technical Writing Your Calling?

An essay exploring whether technical writing is a 'calling.'

Harvey, Michael. Carolina Communique (2007). Articles>Writing>Technical Writing>Community

Is Your Web Site Old and Out of Touch?

A great many changes are taking place online right now. This is particularly true when you are trying to reach and sell to potential customers who are up-to-date with new technologies and ways of using the web. I'm thinking of the people who download podcasts to their iPods.

Usborne, Nick. Excess Voice (2006). Articles>Web Design>Writing>Podcasting

Is Your Website Poised to Deal With Its Growth?  

Every webmaster nourishes the dream that his or her website will make it the big way. This is very much human because people carry out any task in ardent hope. What is more human out here is that earthy fellows like us base our aspirations more on speculation rather than specific set of steps undertaken to bring the dream a bit closer to reality. And this is not all, particularly in case of growth of a site which brings newer problems in the wake of its growth. It cannot be disputed that you can probably get some good web hosting on economy price. But if you expect top of the line service on this price, acknowedge gracefully that your are just asking for the moon. Probably you are not catching up with wisdom that business needs decisive investments.

Azam, Rahbre. Amateur Writerz (2008). Articles>Documentation>Web Design>Technical Writing

The Issue of Quality in Professional Documentation: How Can Academia Make More of a Difference?      

This article recommends strategies academics can use to contribute to an issue of great interest in industry: how best to define, measure, and achieve quality documentation.  These strategies include contextualizing quality definitions, advocating the use of multiple quality measures, conducting research to identify specific heuristics for defining and measuring quality in particular workplace contexts, and partnering with industry to educate upper management about those heuristics and the benefits of promoting technical communicators to the strategic role of organizational “gatekeepers of quality.”

Spilka, Rachel. Technical Communication Quarterly (2000). Articles>Documentation>Collaboration>Technical Writing

Issues in Medical Writing

In this country several factors influence the medical writing of medical professionals, professionals in a field that prides itself on combining art with science. The fairly exclusive culture of the medical professional, the power and highly competitive nature of publishing within that discourse community, and the need for accurate, reliable information for immediate use in solving problems, and a strong inclination to put medical 'facts' first and communication of those facts second create interesting dynamics and rhetorical complexities in medical writing.

Taaffe, Maura. Michigan Tech University (1998). Articles>Scientific Communication>Biomedical>Writing

Issues in Technical Writing

Now it is very important to recognize the vital role of a technical writer and services expected to provide to justify the requirements of this profession. Since technical writer is a sub category of technical communication, that involves other categories involved in documentation, like content writer, software configuration manager, technical editor, information designer and many more.

Albing, Bill. KeyContent.org (2005). Articles>TC>Communication>Technical Writing

It's a People Thing: The Switch to Reader-Centered Documents

One of the central causes of poor writing is a lack of a thorough understanding of the audience. What are the problems that readers have to solve, and how can we help them? Too many writers believe that people will understand what they have written just because the writers themselves understand it. Good writing always begins with a study of the readers' reading skills, their actual physical situation, the problems they face, the motivation they need, and the actions they need to take.

DuBay, William H. Impact Information (2003). Articles>Writing>Rhetoric>User Centered Design

It's All Relative

When it comes to relative pronouns, incomplete knowledge may lead to frustration and confusion. The pronouns that, which, who, and what serve as relative pronouns when they introduce a relative (or subordinate) clause.

Wenger, Andrea. Carolina Communique (2007). Articles>Writing>Diction>Grammar

It's All Relative

When it comes to relative pronouns, incomplete knowledge may lead to frustration and confusion. The pronouns that, which, who, and what serve as relative pronouns when they introduce a relative (or subordinate) clause.

Wenger, Andrea. Carolina Communique (2007). Articles>Writing>Grammar

It's Not the Tool, It's the Writer

This blog post ponders whether or not technical communicators are sometimes too enamoured with the tools, and because of that lose sight of what's best for the reader.

DMN Communications (2008). Articles>TC>Technical Writing>Technology

It's Only Words

Today, at least in this country, most government and corporate organisations are well aware that words online matter. A lot. Even when the technology is perfect, words can make or break the success of a web site or intranet. So sure, words now get due respect in many quarters.

McAlpine, Rachel. Quality Web Content (2004). Articles>Web Design>Writing>Government

It's Time to Invest in the Message

Business online has invested billions of dollars in the technology that delivers its messages. The trouble is, it has invested almost nothing in the messages themselves.

Usborne, Nick. ClickZ (2001). Articles>Web Design>Writing

IText: Future Directions for Research on the Relationship between Information Technology and Writing    

The vast majority of people who use information technology (IT) every day use IT in textcentered interactions. In e-mail, we compose and read texts. On the Web, we read (and often compose) texts. And when we create and refer to the appointments and notes in our personal digital assistants, we use texts. Texts, as already a technology in themselves, are deeply embedded in cultural, cognitive, and material arrangements that go back thousands of years. Information technologies with texts at their core — the blend of IT and texts that we call ITexts — are, by contrast, a relatively recent development. To participate with other information researchers in shaping the evolution of these ITexts, researchers and scholars concerned with the production and reception of text must build on a knowledge base and articulate issues, a task undertaken in this article. We begin by reviewing the existing foundations for a research program in IText, then go on to scope out issues for research over the next five to seven years. We direct particular attention to the evolving character of ITexts and to their impact on society. By undertaking this research, we urge ourselves and others to play a part in the continuing evolution of technologies of text.

Geisler, Cheryl, Charles Bazerman, Stephen Doheny-Farina, Laura J. Gurak, Christina Haas, Johndan Johnson-Eilola, David S. Kaufer, Andrea Lunsford, Carolyn R. Miller, Dorothy Winsor and JoAnne Yates. Journal of Business and Technical Communication (2001). Articles>Writing>Online

Just Say No to Dead Fragments

A dead fragment of text is what's left after a usability expert has had his or her way with some perfectly good copy. The process works a little like this... First, take some great text that engages the reader on a number of levels. Here are a few words from Martin Luther King, Jr.: 'I have a dream that my four children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character.' Now cut that back to make it more 'usable': 'Have sons judged by character and not color.' What are you left with? A brief, but dead, fragment. The substance of the communication remains, but the soul has been ripped out of it.

Usborne, Nick. ClickZ (2001). Articles>Writing>Usability>Web Design

Just the FAQs  

Offers advice on creating effective FAQ documents.

Hart, Geoffrey J.S. Intercom (2004). Articles>Documentation>Technical Writing>FAQ

Keep Spelling Consistent With a Style Sheet

Consistent spelling and punctuation increases your website's credibility. Often it's your decision: 'inhouse' or 'in-house', for instance? Either one is correct, but you must use the same punctuation throughout.

McAlpine, Rachel. Quality Web Content (2004). Articles>Writing>Style Guides

The Keys to Clarity, Consistency, and Correctness

How can you make documentation more clear, consistent, and correct for your users? Following are some guidelines I find effective when documenting concepts and organizing documents.

Hassell-Corbiell, Rives. Indus (2002). Articles>Documentation>Writing>Technical Writing

Know Your Audience and Their Needs

When putting together a web document, understand who your audience will be and what their needs and motivations are. Use this information to decide how to organize and present the information. You need to answer questions such as: How much time will they spend with this document? Will they read all of it? Do they want to be amused? What questions will they be asking of the document? Will they read different parts at different times? Will they use the document as reference material?

Bricklin, Dan. Good Documents (1998). Articles>Writing>Usability

Knowledge Portal as a New Paradigm for Scientific Publishing and Collaboration

This paper addresses the newly emerging paradigm of scientific knowledge dissemination and collaboration. The paper is based on the particular area of knowledge collaboration in the Architectural, Engineering, Construction and Facilities Management (AEC/FM) industry, including knowledge sharing and technology transfer in the area of environmentally friendly concrete materials. The research and scientific community is moving away from the old “information spread” model for dissemination of scientific information, where knowledge is channelled through paper-based refereed academic journals and conference proceedings. Researchers are becoming involved in publishing their articles in online-refereed journals that provide free or low fee access to scientific information. In this paper the authors propose some general architecture and design guidelines for online, collaborative research environments (Knowledge Portals) in the AEC/FM industry. These virtual, collaborative spaces are becoming an essential part of the modern scientific publishing and knowledge transfer processes within professional communities of practice. The proposed model of the Knowledge Portal for the AEC/FM industry could also serve as a generic model in designing virtual research collaborative environments for other areas of knowledge sharing and collaboration. The paper describes existing technological solutions, adapted by online communities of practice, for maintaining corporate knowledge portals, scientific publishing and knowledge exchange spaces and proposes generic architecture and design principles for a generic Knowledge Portal. As an essential part of the Knowledge Portal, and a sample case study of knowledge dissemination, the paper describes existing stand-alone and Web-based digital collections of research data in the area of environmentally friendly concrete.

Martens, B. and W. Jabi. ITcon (2004). Articles>Writing>Scientific Communication

The Labyrinth Unbound: Weblogs as Literature

While the weblog tends toward esoterically personal content (as evidence in the examples above) and often delivers some contextual account of the author’s life and activities, the obvious exceptions to this rule preclude understanding the form simply as an online diary. Likewise, the structural and technical definitions many in the weblogging community focus on fall equally short of describing what is a complex, earnest, and distinct literary form. In other words, it is insufficient to explore the weblog exclusively at the level of content, and equally insufficient to focus wholly on the technical delivery of that content. Accounting for the diversity of weblogs and webloggers—yet still maintaining some larger sense of what they have in common—requires instead a careful look both at what weblogs do, and how they do it for both writers and readers.

Himmer, Steve. Into the Blogosphere (2004). Articles>Web Design>Writing>Blogging