A directory of resources inthe field of technical communication.

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1.
#19880

Capital Equipment Workshop   (PDF)

The purpose of this workshop is to expose members to the complexities of capital equipment budgeting and purchase. Specifically, the topics include: depreciation, useful life of a product, accounting and company policy. This workshop is for you if your group is using obsolete equipment and you need the skills to sell management on an upgrade for your department.

Caernarven-Smith, Patricia. STC Proceedings (1995). Articles>Workplace>Technology

2.
#24545

The Effect of Technological Innovation on Organizational Structure: Two Case Studies of the Effects of the Introduction of a New Technology on Informal Organizational Structures   (peer-reviewed)   (members only)

This article looks at how two offices changed their informal work relationships and patterns in response to a major technological innovation in their field. This inductive study involves a cross-case analysis with field studies covering a two-year period. The research applies the models suggested by social action theory to help explain outcomes. By the end of this study, one office had lost its funding and was eliminated, while the other has survived and grown. The article examines whether the differing organizational responses to new core technology were related to each office's ability to survive.

Kahn, Russell L. Journal of Business and Technical Communication (2000). Articles>Workplace>Technology>Collaboration

3.
#29134

The Human Side of the Digital Divide: Media Experience as the Border of Communication Satisfaction With Email   (peer-reviewed)   (members only)

Electronic mail (email) has rapidly become one of the most prominent communication media, and a substantial amount of information is processed by it in the contemporary workplace. It is well known that digital technology produces a "digital divide." In addition, it is well examined that the digital divide produces cognitive differences (e.g., knowledge gaps) among users. Yet, little is known about affective disparities. In addition, few studies on the digital divide were undertaken in organizational setting. This study considers the human side of the digital divide in an organizational setting and investigates if the digital divide exists in the workplace by examining multiple dimensions of communication satisfaction. The data from 303 university employees indicates that email experience differentiates communication satisfaction with amount of email and email use for equivocal tasks.

Ishii, Kumi. Journal of Technical Writing and Communication (2005). Articles>Technology>Email>Workplace

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