http://tc.eserver.org/dir/Articles/Web-Design/User-Centered-Design/Help A listing of the most recently indexed works about Articles and Web Design and User Centered Design and Help in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Articles/Web-Design/User-Centered-Design/Help http://tc.eserver.org/30208.html http://tc.eserver.org/30208.html Sometimes, when a customer looks for contact information for Customer Support, it is hidden from view or buried beneath layers of menus. Some companies even deliberately hide their contact information, because they simply don't want customers to contact them. So, what factors should you consider if your goal is providing more optimal customer support on the Web?