Everybody Hates the Cable Guy

It's all too common for IT players to emphasize the technology and ignore the information that the technology exists to convey. Take my friendly local cable provider, MediaOne.

Rosenfeld, Louis. CIO Magazine (2000). Articles>Web Design>User Centered Design>Case Studies

Redesign of the Monash University Web Site: A Case Study in User-Centred Design Methods

This paper presents a case study in user-centred design as applied to the redesign of the Monash University web site. It begins with an overview of user-centred design which is then contrasted with traditional development processes. The case study provides some background information about the project and the choice of methodology, an outline of the user-centred design methods used, and the nature of the multi-disciplinary team responsible for the project.

Alexander, Dey. AusWeb (2003). Articles>Web Design>User Centered Design>Case Studies