From Producer Logic to User Logic: The Greatest Challenge You May Have

Moving an intranet structure from a producer logic to a user logic is probably the hardest thing an intranet manager will ever have to do, especially in large, complex organisations.

NetStrategy-JMC (2007). Articles>Web Design>Intranets>User Centered Design

Human-Centered Intranet Design

The role of the developer is to ensure that their systems don't put undue stress on users simply for the sake of technology. Developing for technology alone helps no one. It may showcase the advances in the industry and impress those in-the-know; but after the oohing and aahing stop, it does little to ease the disconnect between the user and the tool.

Chin, Paul. Intranet Journal (2005). Articles>Web Design>Intranets>User Centered Design

Meeting Your Intranet Users

You can’t usefully deliver information to users that you haven’t personally met. This article discusses the challenges in delivering information to all staff within an organisation, and outlining practical approaches that ensure efforts spent publishing intranet content are not wasted.

Robertson, James. Step Two (2005). Articles>Web Design>Intranets>User Centered Design

Top Ten Ways to Lose Your Intranet Users

Intranet developers and content owners are able to grab the attention of their users through momentum. Interest--caused by curiosity, marketing, word-of-mouth, or hype--is raised during initial rollout. And there will always be a surge in your web server's usage logs during this period. But once the novelty has worn off, will your intranet have enough true substance to transform that initial momentum into regular usage?

Chin, Paul. Intranet Journal (2004). Articles>Web Design>Intranets>User Centered Design