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1.
#37814

Abundance of Choice and Its Effect on Decision Making

What affects decision outcomes most is the actual context in which people make decisions. All kinds of things affect decision making—the type of decision someone is making, the decision maker’s level of expertise, the number of options available, the way and order in which options are presented, and many others. This column examines how the number of available options affects the decision-making process.

Roller, Colleen. UXmatters (2010). Articles>Web Design>Information Design>User Experience

2.
#37684

Decision Architecture: Helping Users Make Better Decisions

For the most part, we create Web sites to get users to do something—for example, to make a purchase, donate to a cause, or sign up for our service. It is our expectation that users will make decisions about how to proceed. But are we designing for optimal decision making by users?

Roller, Colleen. UXmatters (2010). Articles>User Experience>Information Design>Web Design

3.
#21730

The Elements of User Experience   (PDF)

The Web was originally conceived as a hypertextual information space; but the development of increasingly sophisticated front- and back-end technologies has fostered its use as a remote software interface.

Garrett, Jesse James. JJG.net (2002). Articles>Information Design>User Experience>Web Design

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