The User Experience of Enterprise Software Matters: Part 1

There’s one area that I believe user experience has lagged behind: the enterprise software space. I can’t tell you how many frustratingly unusable enterprise Web applications I’ve encountered during my 12 plus years in corporate America. As important as the user experience of enterprise software is to a business’s success, why isn’t its assessment usually a factor in technology selection?

Sherman, Paul J. UXmatters (2008). Articles>Web Design>Content Management>User Experience

The User Experience of Enterprise Software Matters, Part 2: Strategic User Experience

In this column, I’ll provide a technology selection framework that can help enterprises better assess the usability and appropriateness of enterprise applications they’re considering purchasing, with the goal of ensuring their IT (Information Technology) investments deliver fully on their value propositions.

Sherman, Paul J. UXmatters (2009). Articles>Web Design>Content Management>User Experience