http://tc.eserver.org/dir/Articles/Web-Design/Community-Building/Blogging A listing of the most recently indexed works about Articles and Web Design and Community Building and Blogging in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Articles/Web-Design/Community-Building/Blogging http://tc.eserver.org/31233.html http://tc.eserver.org/31233.html Despite blogs’ potential for creating valuable online communities, many communicators are still uneasy with the blog format. Communicators worry about the possibility of readers posting negative comments and feedback on the company blog. Angry customers leaving stories of poor experiences for all to see or employees submitting bitter public complaints are nightmare scenarios for most communicators. So how should we respond to negative feedback on corporate blogs? The process begins with shifting our perspective to see the risks as opportunities.