The Rules of Digital Engagement

For contract web workers, consultants, and freelancers who work with far-flung collaborators, multiple clients, and constantly shifting teams, the rules of digital engagement--the way we interact with each other and resolve conflict in virtual space--are constantly changing. As we adapt to new ways of collaborating, we must also learn how to communicate effectively, set expectations, and build team confidence in an evolving work environment.

Follett, Jonathan. List Apart, A (2008). Articles>Web Design>Collaboration>Workplace

Don't Fight Over Your Home Page

Most organisations spend most of their design time focusing on the homepage, often in tense negotiations with different departments, each jockeying for prominent positions in the global navigation. There’s more politics here than the appointment of a Fianna Fail junior minister.

Veale, Laurence. IQcontent (2006). Articles>Web Design>Collaboration>Workplace

Effective Websites: The Responsibility of the Whole Organisation

Building an effective website is often seen exclusively as the job of the web team, and viewed as a design or technical issue. However, having worked with many different organisations, we would argue that often what stops them improving their website is the organisation itself. Developing an effective website often requires organisational change: it requires a culture where people at all levels in the organisation adopt behaviours that make a ‘good user experience’ an important goal. If the organisation is not focused on providing a good user experience, then the web team will be unable to build an effective website.

Burton-Taylor, Sarah. Usability News (2006). Articles>Web Design>Collaboration>Workplace