Designing a Touch Screen Kiosk for Older Adults: A Case Study

An independent-living senior center recently approached us with a request to 'build a system that could track the fitness activity of their approximately 160 older residents.' The center houses a Fitness Club that offers seven different fitness classes, personal training, physical therapy, a pool, a spa, and access to a multitude of exercise equipment (i.e., stationary bikes, treadmills, and weights). At the time of the request, residents were signing their names and activities on a sheet of paper as they entered the Fitness Club. Occasionally, the sign-in sheets were summarized into monthly reports to show resident attendance by class and the type of equipment they were using.

Chaparro, Barbara S. and Laszlo Stumpfhauser. Usability News (2001). Articles>Web Design>Accessibility>Elderly

Middle-Aged Users' Declining Web Performance

Between the ages of 25 and 60, people's ability to use websites declines by 0.8% per year — mostly because they spend more time per page, but also because of navigation difficulties.

Nielsen, Jakob. Alertbox (2008). Articles>Web Design>Accessibility>Elderly

New Heuristics for Understanding Older Adults as Web Users    

This article reports on a study performed for AARP on the needs of older Web users. It defines a model of older users that includes four dimensions (age, ability, aptitude, and attitude). It defines 20 heuristics, as well as personas and tasks for reviewing Web sites, and a methodology for doing persona-based, task-based heuristic review that would allow us to evaluate many sites in a relatively short time in a highly realistic way. Finally, it reports the results of an analysis of 50 Web sites for general audiences that include older adults, using that methodology.

Chisnell, Dana E., Janice C. 'Ginny' Redish and Amy Lee. Technical Communication Online (2006). Articles>Web Design>Accessibility>Elderly

The Convergence of the Aging Work Force And Accessible Technology

This paper discusses the effects of America’s aging work force on business growth and productivity and illustrates how accessible technology can equip employers and mature workers to face the challenges posed by this demographic trend.

Mosner, Ellen and Craig Spiezle. Microsoft (2004). Articles>Web Design>Accessibility>Elderly

Designing for "Mature" Users

According to a study by the Annenberg School at USC, American Internet users include: 75% of adults aged 56-65 and 41% of adults over 66. If we want to design for the bulk of our users, we had best consider the more mature user groups.

Hall, Mark. UI Design Newsletter (2007). Articles>Web Design>Accessibility>Elderly