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Amex Woes Highlight Common PDF Accessibility Problem
American Express has come under criticism, and potential legal action, for the lack of accessibility of its credit card website. A blind customer of American Express credit cards found that Amex's change in the presentation of its online credit card statements from HTML to PDF format effectively prevented him from accessing his financial information online.
Rourke, Chris. User Vision (2007). Articles>Web Design>Accessibility>Adobe Acrobat
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After HTML, PDF (Portable Document Format) files are probably the most common files on the Web. PDF is usually used when a file needs to appear or print a certain way, regardless of the browser or technology. PDF files can be made accessible to people with disabilities, although usually with more difficulty than with HTML. A key part of this process involves creating tags that make a document more accessible to screen reader users.
NCDAE (2006). Articles>Web Design>Accessibility>Adobe Acrobat
