A directory of resources inthe field of technical communication.

Articles>User Experience>Information Design>Cognitive Psychology

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Badass—An Interview with Kathy Sierra

Kathy Sierra is the author of many successful books, including the award winning Head First series with Bert Bates. She’s an in-demand conference speaker, trainer, programmer, and the founder of the online community JavaRanch. In this interview, she and Nicky Bleiel discuss her new book, Badass: Making Users Awesome.

Bleiel, Nicky. Society for Technical Communication (2015). Articles>User Experience>Information Design>Cognitive Psychology


The Big Cocktail: Cognitive and Humanistic Traits of an Information Designer   (PDF)

This paper describes how our experience in striving to hire Information Designers led us to identify the very basic cognitive and humanistic traits that make up a successful technical communicator. It also shows how, once identified, such traits can be used to unveil hidden potentialities which can help turn a non expert candidate into a successful and gratified Information Designer and communicator. This paper focuses mainly on psychological traits, not on technical skills, that have been extensively discussed in a series of other papers.

Zace, Sokol. STC Proceedings (2001). Articles>Information Design>User Experience>Cognitive Psychology


Change Blindness: "You See, But You Do Not Observe"

We can't force people to look at the work we do, but if we want to make them happy, we need to provide them with the information they need in a manner that makes it easy for the top-down mechanisms to work efficiently. It's our job to help them observe, rather than just see.

Rockley Group, The (2008). Articles>Information Design>User Experience>Cognitive Psychology

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