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Interview Techniques for Users

I had a great talk the other night with a classmate of mine from graduate school, who focused on usability and now works on a web application development team as their user experience designer. He’s Tim Keirnan, and I asked him to explain some of his interview techniques that he uses for his Design Critique podcast. I also got great snippets about his user interviews.

Gentle, Anne. Just Write Click (2010). Articles>User Centered Design>Podcasting>Interviewing


Podcasting for User-Centered Design

This summer marks the anniversary of initial recordings of Design Critique: Products for People with Tim & Tom, a podcast devoted to informing listeners about the advantages of User-Centered Design (UCD). I hope this article may encourage the creation of other podcasts related to UCD theory and practice. Our vision of doing a UCD-related podcast was that an informal, occasionally humorous show combining consumer product critiques, interviews with user experience professionals, and occasional method discussions might fill a void I perceived in the podcasting world. Sometimes the absence of a thing may imply more than its presence would, and I was concerned that this new medium didn't seem to have many regular shows devoted to what user experience professionals can offer the world. A maturing, innovative field ought to be represented in a maturing, innovative medium.

Keirnan, Timothy. Usability Professionals Association (2006). Articles>User Centered Design>Streaming>Podcasting

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