#23971
Critic to Creator: Recognizing Good Design
All too often, people in our field focus so much on pointing out the egregious interaction design mistakes that make it to market, we forget to pay attention to the good design that exists. Not only does it make our profession look bad if we are always complaining, but it also makes us less effective.
Calde, Steve. Cooper Interaction Design (2003). Articles>Usability>User Centered Design>Interaction Design
#23562
Do Students Really Feel Integrated With Computers? 
This paper reports the results of a survey of senior Business and Engineering majors conducted at the University of Cincinnati. The survey's goal was to examine whether or not students felt integrated with computers yet, since the technological trend is towards a human-computer interface.
Stibravy, John A. STC Proceedings (1994). Articles>User Centered Design>Human Computer Interaction
#25399
This position paper looks at two examples where the study of fun is at very least systematic, and quite possibly scientific. In the first, Virtual Crackers, a systematic process of 'deconstructing experience'; identifies the individual aspects of an experience (pulling crackers), which are then used to reconstruct a new experience in a new medium (the web).
Dix, Alan. uiGarden (2004). Articles>User Centered Design>Human Computer Interaction
#25074
The phrase 'human error' is taken to mean 'operator error', but more often than not the disaster is inherent in the design or installation of the human interface. Bad interfaces are slow or error prone to use. Bad interfaces cost money and cost lives.
Dix, Alan. uiGarden (2005). Articles>Human Computer Interaction>Usability>User Centered Design
#31869
Of Mice and iPods, or The Death of the Designer
Computing technologies are becoming so familiar it can feel as if they have always been here. It is strange to think that the mouse, for instance, was invented by Doug Englebart in the seventies. He must encounter a degree of incredulity when he mentions this to people. “You invented the mouse? Really? How nice. Did you also invent the pen?”
Blythe, Mark. uiGarden (2008). Articles>Human Computer Interaction>User Centered Design>Usability
#24549
When users visit your web site, their immediate impression of its credibility is based on appearance, colors, text fonts. Then, as they explore your site, other factors contribute to its credibility impact. Lose users here, and they probably will never return.
Streight, Steven. Blogger.com (2004). Articles>Web Design>User Centered Design>Interaction Design
#31778
Web Interactivity: Connecting People and Knowledge
We humans are wired to seek interaction with other people. Complex language and reasoning powers support your interactive nature. Your brain can retrieve and store unlimited amounts of information from everyday interactions and use that information to think, analyze, and solve complex problems.
Girolami, Frank. Between the Lines (2007). Articles>Web Design>Interaction Design>User Centered Design
#26959
我们常常看到这样的新闻报道：飞机坠毁夺走了好几百人的生命，某次工业事故导致几百万英镑的损失，某新发现的系统医疗错误致使数千病患重返医院。几个月后，公布的调查结果如下：操作机器设备时的人为错误导致了这些事故。人们使用‘人为错误’一词来表达‘操作上的错误’，而经常的情况是，这些‘人为错误’ 根本就是机器设备的人机界面设计或安装上本身固有的问题。低劣的人机界面会导致使用效率降低或者容易发生错误，严重的则会造成财产和生命损失。
Dix, Alan. uiGarden (2005). (Chinese) Articles>Human Computer Interaction>Usability>User Centered Design
#33008
Human-Centered Design Considered Harmful
Human-Centered Design has become such a dominant theme in design that it is now accepted by interface and application designers automatically, without thought, let alone criticism. That’s a dangerous state – when things are treated as accepted wisdom. The purpose of this essay is to provoke thought, discussion, and reconsideration of some of the fundamental principles of Human-Centered Design. These principles, I suggest, can be helpful, misleading, or wrong. At times, they might even be harmful. Activity-Centered Design is superior.
Norman, Donald A. uiGarden (2005). Articles>Human Computer Interaction>User Centered Design>Activity Theory
#33009
在设计界，以人为中心的设计已经成为一个占统治地位的主题，以至于它经常被界面和应用设计人员不加思考地加以采用，更不要说是用一种带有批判的眼光加以采用。这是一种危险的状态――当某些事情被当作是被广泛认可的知识来对待时。这篇文章的目的就是要引起人们对于以人为中心设计方法的基本原理的重新思考和讨论。我认为，这些原理可能是有益的，有误导性的，或是是错误的。有时候，它们甚至可能是有害的。以活动为中心的设计是更好的一种方法。
Norman, Donald A. uiGarden (2005). (Chinese) Articles>Human Computer Interaction>User Centered Design>Activity Theory
#33010
HCD has developed as a limited view of design. Instead of looking at a person’s entire activity, it has primarily focused upon page-by-page analysis, screen-by-screen. As a result, sequences, interruptions, ill-defined goals – all the aspects of real activities, have been ignored. And error messages – there should not be any error messages. All messages should contain explanations and offer alternative ways of proceeding from the message itself.
Norman, Donald A. uiGarden (2006). Articles>Human Computer Interaction>User Centered Design
#33042
很多人难以理解我的那篇“以人为中心的设计是有害的”文章。 （哈哈，下面这样说可能有些保守！关于这个问题，肯定有五百篇评论和博客文章。） 特别地，我没能够清楚地说明“以活动为中心的设计”是什么意思，以及它和“以人为中心的设计”是如何的不同。 一些人好像认为我彻底抛弃了我以前说过的话。另外一些人则简单地认为我疯了。还有一些人则急匆匆地出来解释我那样说的含义。
Norman, Donald A. uiGarden (2006). (Chinese) Articles>Human Computer Interaction>User Centered Design
#34991
Design for Effective Support of User Intentions in Information-Rich Interactions 
With the rise of Web pages providing interactive support for problem-solving or providing large amounts of information on which a person is expected to act, designers and writers need to consider how a person interacts with increasingly complex information-rich environments and how they intend to use the information. This article examines some of the theory underlying why people make errors early in the problem-solving process when they form an intention. Since these errors are cognitively-based and occur before any physical action, it is harder to analyze their cause or incorporate changes to reduce them in a design. It examines factors which contribute to user errors and which designers and writers must consider to produce documents which reduce user errors in forming intentions.
Albers, Michael J. Journal of Technical Writing and Communication (2009). Articles>User Centered Design>Interaction Design>Cognitive Psychology
#35229
Applying Curiosity to Interaction Design: Tell Me Something I Don’t Know
Given just a bit of information, we naturally crave more. Given a puzzle, we have to solve it. So, as interaction designers, how are we using this bit of insight into human behavior?
Anderson, Stephen. Johnny Holland (2009). Articles>User Centered Design>Interaction Design>Cognitive Psychology
#35487
Designing for B2B and Enterprise Applications
It's not uncommon to hear people complaining about the poor user experience of some B2B and enterprise applications. Read through these top tips to help you design enterprise applications that offer a better user experience and increase productivity.
Baxevanis, Alexander. Webcredible (2009). Articles>Human Computer Interaction>User Centered Design>User Experience
#35493
When writing software, *please* don't give error messages that are only meaningful to developers of the software. Microsoft used to be awful for this: "System fault at DEAD:BEEF, please contact your system administrator". Which would've been cool, except that I *was* the system administrator.
Bailey, Jeff. LiveJournal (2009). Articles>Human Computer Interaction>User Centered Design>User Experience
