User-Centered Design 101 (Why User-Friendly is Not Enough)
While system-centered places the system and programmer at the center of the design, and user-friendly considers the users, user-centered design put the user at the center of the design. What better way to design for the real needs, tasks, skills, knowledge, and behaviors of the users?
Bowie, Jennifer L. Screen Space (2009). Articles>User Centered Design>Blogs>Podcasts