#10168
Websites must tone down their individual appearance and distinct design in all ways: visual design; terminology and labeling; interaction design and workflow; and information architecture. These changes are driven by four different trends that all lead to the same conclusion.
Nielsen, Jakob. Alertbox (2000). Articles>Usability>Web Design>Interaction Design
#26778
Interaction Modeling: User State-Trace Analysis
Interaction modeling is a good way to identify and locate usability issues with the use of a tool. Several methods exist. Modeling techniques are prescriptive in that they aim to capture what users will likely do, and not descriptive of what users actually did.
Queen, Matt. Boxes and Arrows (2006). Articles>Web Design>Usability>Interaction Design
#26641
Despite posing well-known risks, websites continue to feature poorly designed scrollbars. Among the ongoing problems that result are frustrated users, accessibility challenges, and missed content.
Nielsen, Jakob. Alertbox (2005). Articles>Web Design>Human Computer Interaction>Usability
