#29793
What do customers want from our software and documentation? They want to accomplish tasks, and to obtain information about tasks, as quickly and painlessly as possible. Do they also expect to be entertained along the way? No, not when there is work to be done. Years of usability analysis in the software industry indicates very clearly that clarity and ease-of-use is topmost on the minds of software users.
Kocher, Sue. Carolina Communique (2007). Articles>User Interface>Software>Usability
#21015
Poor Code Quality Contaminates Users' Conceptual Models
Software bugs and system crashes result in huge productivity losses and undermine users' ability to form good models of how computers work. Website designers can help improve user confidence by prioritizing quality and robustness over features and the latest technology.
Nielsen, Jakob. Alertbox (2001). Articles>Usability>User Interface>Software
