How to Write a Report Without Getting Lynched

You put forth your best effort to explain to the stupid sods exactly how and where they screwed up, then they have the temerity to not appreciate your fine efforts. Here's how to write a report that will cause change, instead of uproar.

Tognazzini, Bruce. Nielsen Norman Group (2001). Articles>Usability>Reports>Technical Writing

A Structured Process for Transforming Usability Data into Usability Information  

Much research has been devoted to developing usability evaluation methods that are used in evaluating interaction designs. More recently, however, research has shifted away from evaluation methods and comparisons of evaluation methods to issues of how to use the raw usability data generated by these methods. Associated with this focus is the assumption that the transformation of the raw usability data into usability information is relatively straightforward. We would argue that this assumption is incorrect, especially for novice usability practitioners. In this article, we present a structured process for transforming raw usability data into usability information that is based on a new way of thinking about usability problem data. The results of a study of this structured process indicate that it helps improve the effectiveness of novice usability practitioners.

Howarth, Jonathan, Terence S. Andre and Rex Hartson. Journal of Usability Studies (2007). Articles>Usability>Reports>Technical Writing