Keep Online Surveys Short

To ensure high response rates and avoid misleading survey results, keep your surveys short and ensure that your questions are well written and easy to answer.

Nielsen, Jakob. Alertbox (2004). Articles>Usability>Methods>Online

Remote Online Usability Testing: Why, How, and When to Use It

Traditional, one-on-one usability testing is a great technique for uncovering usability issues on a website. Unfortunately, in-person usability testing isn't always feasible due to tight schedules, tight budgets, and elusive target users. So what's a usability crusader to do when in-person usability testing is impossible?

Gough, Dabney and Holly Phillips. Boxes and Arrows (2003). Articles>Usability>Methods>Online