Guía de Evaluación Heurística de Sitios Web

Este documento tiene por objeto servir de guía general para la evaluación de la usabilidad de sitios web. Es una versión resumida de la guía que nosotros utilizamos en nuestra actividad profesional, aunque lo suficientemente extensa y específica como para resultar de utilidad a aquellos profesionales que requieran de un documento base (que poder extender según sus propias necesidades) con el que empezar a trabajar en evaluación heurística. La Guía está estructurada en forma de checklist, para facilitar la práctica de la evaluación. Como se puede observar, todas las puntos están formulados como preguntas, dónde la respuesta afirmativa implica que que no existe un problema de usabilidad, y la negativa que si.

Hassan Montero, Yusef and Francisco Jesus Martin Fernandez. Nosolousabilidad.com (2003). (Spanish) Articles>Usability>Methods>Heuristic Evaluation

Heuristics to Evaluate Online Help

Creates a set of questions for each usability category for the person performing the heuristic evaluation with a range of very satisfied to very unsatisfied to not applicable. Each question can have a severity level that can raise significant opportunities for improvement to the foreground.

DeBoard, Donn. Usability Interface (2004). Articles>Usability>Methods>Heuristic Evaluation

How to Conduct a Heuristic Evaluation

Heuristic evaluation is a usability engineering method for finding the usability problems in a user interface design so that they can be attended to as part of an iterative design process. Heuristic evaluation involves having a small set of evaluators examine the interface and judge its compliance with recognized usability principles (the 'heuristics').

Nielsen, Jakob. Alertbox (1994). Articles>Usability>Methods>Heuristic Evaluation

Take Breaks! A Simple Way to Improve Your Heuristic Evaluation Results

As primary tools in the usability field, heuristic or expert evaluations can be rich areas for methods studies and improvement. Early results of one methods study suggest that performing evaluations in limited segments, with breaks between each segment, may increase the effectiveness of the evaluator in identifying usability problems.

Faulkner, Laura. Usability Professionals Association (2005). Articles>Usability>Methods>Heuristic Evaluation