Cadence Design Systems, Inc., Knowledge Transfer Plan Benchmarking  

Describes the motivation behind a Knowledge Transfer Plan benchmarking study conducted by JoAnn Hackos and Comtech. Bradbury wanted to compare Cadence’s publications and training organizations to other organizations’. She has integrated the findings into plans for the new year. JoAnn Hackos describes the benefits of participating in benchmarking activities. They include: peer and professional contact, the exchange of best practices within the field, understanding how other groups deal with the similar issues, and so on. Dr. Hackos introduces her partnerbased model of benchmarking in which companies cosponsor the studies, bringing increased participation at less costs.

Bradbury, Julie and JoAnn T. Hackos. STC Proceedings (1999). Articles>Knowledge Management>Usability

Lessons from the Novartis InfoWeb: Creating a Successful Knowledge Management System  

Discussion of a global knowledge management system created in Lotus Notes for Novartis Consumer Health.

Quesenbery, Whitney. WQusability (1999). Articles>Knowledge Management>Usability

A Pattern Language Approach to Usability Knowledge Management    

Knowledge gained from usability testing is often applied merely to the immediate product under test and then forgotten--at least at an organizational level. This article describes a usability knowledge management system (KMS) based on principles of pattern language and use-case writing that offers a way to turn lessons learned from usability testing into organizational knowledge that can be leveraged across different projects and different design teams.

Hughes, Michael A. Journal of Usability Studies (2006). Articles>Usability>Knowledge Management>Language

Creating Effective Decision Aids for Complex Tasks  

Engineering design tasks require designers to continually compare, weigh, and choose among many complex alternatives. The quality of these selection decisions directly impacts the quality, cost, and safety of the final product. Because of the high degree of uncertainty in predicting the performance of alternatives while they are still just sketches on the drawing board, and the high cost of poor choices, mathematical decision methods incorporating uncertainty have long held much appeal for product designers, at least from a theoretical standpoint.

Clarke Hayes, Caroline and Farnaz Akhavi. Journal of Usability Studies (2008). Articles>Usability>Knowledge Management>EPSS

Making Knowledge Management Work on your Intranet

In the information economy, the longevity of an organisation is based as much on the sophistication of its knowledge management practices as it is on traditional differentiators such as the strength of its products, the talent of its employees, and its marketplace reputation and partner relationships. Simply speaking, as actionable and insightful information becomes the currency of an organisation, there are few other ways to tap into any latent potential lost in the office corridors.

Singh, Shiv. Boxes and Arrows (2004). Articles>Knowledge Management>Intranets>Usability