#30873
Few usability professionals are as well-rounded as Avi Parush. Avi has worked in industry and academia, testing and design, the Old World and the New, with web applications and airplane cockpits, in operating rooms and on the bridges of ships.
Anderson, Clifford. Usability Professionals Association (2008). Articles>Interviews>Web Design>Usability
#14884
Keyboard shortcut commands not only save time; they help save joint strain and brain power.
Dallabrida, Dale. Delaware Online (2002). Articles>Human Computer Interaction>Usability
#21012
Avoiding Bias from the Survivor Effect
Only a few of the survey sites we analyzed in 2000 are still around. We can safely assume that the surviving sites are not a random sample of the original group, but rather that significant differences exist between the sites that made it and those that died. Survival might be due partly to luck, but it is mainly a result of good management and an understanding of Internet fundamentals. Thus, the surviving sites are likely to be disproportionately clued-in about what it takes to run an online business.
Nielsen, Jakob. Alertbox (2002). Articles>Usability>Methods>Web Design
#25470
What if something neither looks nor quacks like a duck, but users think it is a duck? The cranky user comments on baby duck syndrome and how it can trap users with systems and interfaces that don't really meet their needs.
Seebach, Peter. IBM (2005). Articles>User Interface>Human Computer Interaction>Usability
#19842
Baby Steps Can Lead To Giant Leaps In the Way Your Organization Approaches Usability 
Until recently, Landmark Graphics’ UNIX Documentation Group had written user documentation based upon information that was gleaned from surveys, fellow workers, and personal experience. We had little contact with our users and little opportunity to see how our users worked. Last year, we expanded our efforts. We talked to User Groups, supervised a booth at the company’s trade show, and began to visit our clients on site. But we didn’t stop there... we reported the results of our study at our yearly developer’s conference, and we developed a company-wide Usability SIG (Special Interest Group). This paper focuses on our experiences.
Stark, Mary Jo and Mary Rio. STC Proceedings (2000). Articles>Usability
#19599
The Backlash Against Jakob Nielsen and What It Teaches Us
While you may not agree with everything Nielsen has to say, he's definitely provided a number of good tips on how to go about usability, and raised the awareness of user experience issues to a much broader audience - including those who sign the checques. The downside is that Nielsen's promoted 'usability' as being synonymous with 'user experience' to many people and we'll be clarifying the difference for years to come I fear.
Olsen, George. Usability News (2002). Articles>Usability
#29296
Just what do we mean by usability? Before we can set out to achieve it, we need to understand what it is we are trying to achieve. It's not enough to declare that from here on, our software will be more user friendly or that we will now be customer focused.
Quesenbery, Whitney. Cutter IT Journal (2004). Articles>Usability>Methods
#31993
Discusses the importance of usability testing as a final check on ballot layout and instructions text. Many of the problems in the report would likely have been caught with even an informal test. The report highlights a usability testing kit for local election officials, the LEO Usability Testing Kit.
Quesenbery, Whitney. Usability Professionals Association (2008). Articles>Usability>Government
#29757
Beautiful Evidence is Edward Tufte's fourth and latest book and both follows and diverges from the directions established with The Visual Display of Quantitative Information (Tufte, 1983), Envisioning Information (Tufte, 1990), and Visual Explanations (Tufte, 1997). Visual Display examined pictures of numbers, Envisioning explored pictures of nouns, and Visual Explanations addressed pictures of verbs. Beautiful Evidence foregoes the 'pictures of' approach and instead establishes the role of evidence as the foundation of reasoning. In some ways, this latest book might have been better positioned as the first book because of its efforts to explain interplays of understanding and reasoning.
Penrose, John M. JBC (2007). Articles>Reviews>Graphic Design>Usability
#28068
We demand more and more from the stuff in our lives--more features, more function, more power--and yet we also increasingly demand that it be easy to use. In an Escher-like twist, the technology that's simplest to use is also, often, the most difficult to create.
Tischler, Linda. Search-This (2006). Articles>Usability>Technology
#18408
We humans are biological animals. We have evolved over millions of years to function well in the environment, to survive. We are analog devices following biological modes of operation. We are compliant, flexible, tolerant. Yet we people have constructed a world of machines that requires us to be rigid, fixed, intolerant. We have devised a technology that requires considerable care and attention, that demands it be treated on its own terms, not on ours. We live in a technology-centered world where the technology is not appropriate for people. No wonder we have such difficulties.
Norman, Donald A. JND.org (2002). Articles>Human Computer Interaction>Usability
#20928
Being User-Centered When Implementing a UCD Process
For those who are interested in usability – whether long-time advocates or newly introduced – this is a good time to introduce a user-centered design process.
Quesenbery, Whitney. WQusability (2001). Articles>User Centered Design>Methods>Usability
#14579
The benefits of usability include: increased productivity; decreased training and support costs; increased sales and revenues; reduced development time and costs; reduced maintenance costs; increased customer satisfaction.
#15004
The Best of Both Worlds: Combining Usability Testing and Documentation Projects
Describes two cases in which usability testing and documentation projects were performed in conjunction with one other. It describes how usability testing affected the design and content of the documentation and how follow-on usability studies added significant new data not revealed in the initial tests.
Kantner, Laurie, Stephanie L. Rosenbaum and Connie Leas. Tec-Ed, Inc. (1997). Articles>Documentation>Usability
#27596
The Best of Eyetrack III: What We Saw When We Looked Through Their Eyes
In Eyetrack III, we observed 46 people for one hour as their eyes followed mock news websites and real multimedia content. In this article we'll provide an overview of what we observed.
Outing, Steve and Laura Ruel. Eyetrack III. Articles>Usability>Methods>Eye Tracking
#26537
Better Reports: How to Communicate the Results of Usability Testing
You've spent several days setting up a usability test, recruiting the participants and running it. Then you've pored over the data. What next? If you are doing usability testing as part of user-centred design within a business setting, then there are many ways that you can communicate the results. This paper looks at reports and then considers presentation and observation as alternatives to reports.
Jarrett, Caroline. STC Proceedings (2004). Articles>Usability>Testing>Reports
#27411
Beyond the Five-User Assumption: Benefits of Increased Sample Sizes in Usability Testing 
It is widely assumed that 5 participants suffice for usability testing. In this study, 60 users were tested and random sets of 5 or more were sampled from the whole, to demonstrate the risks of using only 5 participants and the benefits of using more. Some of the randomly selected sets of 5 participants found 99% of the problems; other sets found only 55%. With 10 users, the lowest percentage of problems revealed by any one set was increased to 80%, and with 20 users, to 95%.
Faulkner, Laura. Behavior Research Methods, Instruments and Computers (2003). Articles>Usability>Testing
#26091
Focus groups are popular amongst marketing professionals for good reason. They are relatively quick to organise and the feedback is instantaneous. A wide range of views can be assembled from people from a wide range of backgrounds. When focus groups go well, the data can be extremely useful in identifying profitable design routes. Plus any technique that gets companies closer to their customers can't be all bad.
System Concepts (2005). Articles>Usability>Methods>Focus Groups
#23603
Beyond the Universal User: How to Design for the Universe of Users
Current 'user-centered' design methods place great value on design for the user. In this, I examine how investigation methods for user-centered design like usability testing and field methods are often only used to design for the universal user and not the universe of users. I critically explore the universalizing of the user that occurs during these investigation methods. I then address the problems with designing for a universal user and finally present ways to design for the universe of users.
Bowie, Jennifer L. STC Proceedings (2003). Articles>Usability>Testing
#19290
Usability testing is a powerful tool in identifying problems and issues that users may have with a website or software application. But for all its benefits, traditional testing does not necessarily give a complete picture at how effective a site or application is in terms of meeting business goals.
Farrell, Tom. Frontend Infocentre (2001). Articles>Usability>Testing>Methods
#26823
Beyond Usability Testing: User-Centred Design and Organisational Maturity
What lies beyond usability testing? User-centred design, based on ISO standards. We discuss this approach and the organisational maturity needed to put it into action.
Philip, Ross and Rourke, Chris. Mercurytide (2006). Articles>Usability>User Centered Design
#28761
What does 'bias' mean in usability testing? Is it bad? good? in between? What are sources of bias in usability testing? Which one(s) should we worry about most? How do we know our methods are any good? Especially when we all do things differently?
Snyder, Carolyn. STC Proceedings (2007). Articles>Usability>Testing
#29941
Blah-Blah Text: Keep, Cut, or Kill?
Introductory text on Web pages is usually too long, so users skip it. But short intros can increase usability by explaining the remaining content's purpose.
Nielsen, Jakob. Alertbox (2007). Articles>Web Design>Writing>Usability
#19603
In the dusty institutions where usability standards gather to party with each other, ISO 9241 is a bit of a celebrity. It is widely cited by people who would be hard pushed to name any other standard, and parts of it are virtually enshrined in law in some European countries. But as is the fate of many celebrities, all most usability professionals know about the standard is its name. This white paper describes each of the 17 parts of ISO 9241 in detail.
Travis, David. Userfocus (2003). Articles>Usability>Standards
#28642
Brainstorming is an individual or group process for generating alternative ideas or solutions for a specific topic. Good brainstorming focuses on the quantity and creativity of ideas: the quality of ideas is much less important than the sheer quantity. After ideas are generated, they are often grouped into categories and prioritized for subsequent research or application.
Usability Body of Knowledge (2007). Articles>Usability>Methods>Collaboration
