If you're not using these technologies now, your thinking is already outdated.
Janisch, Troy. Icon Interactive. Articles>Technology>User Centered Design
Technology Would Be Great, If It Weren't for the Users
We are at a crucial point, where technology developments have achieved their peak, but have left users behind. Why? And what should we do about it?
Draheim, Andrew. LISA (2004). Articles>Technology>User Centered Design
Understanding Users' Commitment to Specific Technologies 
Users often become committed to certain versions and features of technology, making them leery when upgrades roll around. You can make the transition easier with these communication techniques.
Kalvar, Shannon T. TechRepublic (2003). Articles>Technology>Communication>User Centered Design
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