E-mail and Tattoos: A Primer on Netiquette  

Rogers and Perri discuss the hazards of e-mail and present five tips for using it properly in a professional environment.

Rogers, David J. and Monica C. Perri. Intercom (2000). Articles>Technology>Software>Email

The Human Side of the Digital Divide: Media Experience as the Border of Communication Satisfaction With Email    

Electronic mail (email) has rapidly become one of the most prominent communication media, and a substantial amount of information is processed by it in the contemporary workplace. It is well known that digital technology produces a "digital divide." In addition, it is well examined that the digital divide produces cognitive differences (e.g., knowledge gaps) among users. Yet, little is known about affective disparities. In addition, few studies on the digital divide were undertaken in organizational setting. This study considers the human side of the digital divide in an organizational setting and investigates if the digital divide exists in the workplace by examining multiple dimensions of communication satisfaction. The data from 303 university employees indicates that email experience differentiates communication satisfaction with amount of email and email use for equivocal tasks.

Ishii, Kumi. Journal of Technical Writing and Communication (2005). Articles>Technology>Email>Workplace

Rating Electronic Mail Clients: Convenience or Security?  

Archee assesses the security of several e-mail clients.

Archee, Raymond K. Intercom (2002). Articles>Technology>Software>Email