Eight Issues to Consider When Developing Metrics for Your Technical Communication Group

Wondering how you can assess the effectiveness and productivity of your work? Admittedly, it’s not easy and there are no simple approaches. But it can be done. As you develop a program, consider these issues, which arose from a review of literature on the metrics used to assess the productivity and effectiveness of software engineering, training, marketing communications, and technical communication.

Carliner, Saul. STC Quality SIG (2003). Articles>TC>Quality>Assessment