Software Testing  

If you area technical writer who writes software documentation, chances are you have been informally involved in testing the software that you are documenting. In larger organizations, entire divisions are devoted to thoroughly testing software before it is released. In smaller organizations, this position could be informal or nonexistent. In this workshop, you will learn a basic methodology for testing software that you can use as a starting point for a new or expanded career.

Chiricosta, Tracey C., Charles D. Fisher Jr. and Tom Witherspoon. STC Proceedings (1997). Articles>TC>Programming>Collaboration

The Role for Technical Communicators in Open-Source Software Development    

Although it claims to adhere to user-centered design principles of participatory design and democratized technology, open-source software often fails to effectively address the usability needs of typical software users. In many cases, it embodies a system-centered design approach facilitated by the efforts of developer-users. In addition to the existing participation in open-source projects in the classroom, technical communicators should actively critique open-source software and promote user-centered design principles in open-source software projects.

Yeats, Dave. Technical Communication Online (2008). Articles>TC>Programming>Open Source