A directory of resources inthe field of technical communication.

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1.
#29740

Avoiding Disasters with Better Communication   (PDF)

Many of the memoranda and letters related to the Chicago flood, the Three Mile Island nuclear accident and the Challenger and Columbia shuttle disasters that warned of impending disasters went unheeded. The reason: the writers failed to properly use various rhetorical features and conventions. They failed to include necessary information, omitted unnecessary detail, placed important information in inappropriate locations, used qualifiers to reduce perceptions of the consequences of actions, and failed to follow organizational conventions related to transmission of information. Their lack of knowledge of rhetorical strategies exacerbated the problems associated with the contexts in which the various documents were written, resulting in misunderstandings.

Boiarsky, Carolyn. STC Proceedings (2004). Articles>Scientific Communication>Risk Communication

2.
#29803

The Desirability Paradox in the Effects of Media Literacy Training   (peer-reviewed)   (members only)

This study examines a paradox in findings regarding the effects of media literacy training on adolescents' decision making about tobacco use. Recent experiments have found that media literacy training successfully reduced participants' beliefs associated with risky behavior, whereas at the same time, their positive affect toward individuals portrayed in advertising increased. Study results confirm the hypothesis that media literacy training changes the way individuals think about the desirability of portrayals in the media. Although desirability usually represents individuals' affect toward portrayals, reports gathered after media literacy training also appear to reflect participants' increased awareness of the efforts made by advertisers to produce attractive portrayals designed to sell products and services. This awareness reduces or eliminates the impact that positive affect otherwise would have on decision making. Because this analysis suggests that individuals may respond to survey questions differently depending on their level of skill or involvement, the results raise important issues regarding issues of reliability and validity that may extend well beyond tests of this theoretical model or particular evaluation.

Austin, Erica Weintraub, Bruce E. Pinkleton and Ruth Patterson Funabiki. Communication Research (2007). Articles>Education>Scientific Communication>Risk Communication

3.
#29194

Eureka! The Relationship of Good Science Writing to Risk Communication   (PDF)

A look at the importance of science writing in helping the public to understand issues that affect our daily lives so that we can make informed decisions concerning risk.

Holland, Anton. Writer's Block (2005). Articles>Scientific Communication>Risk Communication

4.
#35003

Risk Communication, Space, and Findability in the Public Sphere: A Case Study of a Physical and Online Information Center   (peer-reviewed)   (members only)

This article uses theories of space and findability to analyze a public information center as an example of multi-modal risk communication. The Yucca Mountain Information Center is an informational space created by the Department of Energy to inform the public about the proposed nuclear waste repository planned for Yucca Mountain, Nevada. As a public space, the Center uses fact sheets, posters, and three-dimensional displays to make arguments about the storage of nuclear waste; we argue that the physical space, text, displays, and online space are all elements of risk communication. We offer a new way to read these elements of risk communication and suggest potential opportunities for public agency.

Nagelhout, Ed, Julie Staggers and Denise Tillery. Journal of Technical Writing and Communication (2009). Articles>Scientific Communication>Risk Communication>Case Studies

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