A directory of resources inthe field of technical communication.

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1.
#31395

Adding an Informal Touch to Organizational Communication

Some say it's a revolution that will change radio broadcasting and people's listening habits forever. Others say it's a fad that's of limited appeal or use to anyone but geeks and enthusiasts. Whatever anyone says, something that has rocketed out of nowhere and gotten big companies and radio stations alike interested (and after only eight months) must be worth investigating. That "something" is called podcasting.

Hobson, Neville. Communication World Bulletin (2005). Articles>Business Communication>Rhetoric>Workplace

2.
#14458

Ethos and Error: How Business People React to Errors  (link broken)   (PDF)

Errors seem to bother nonacademic readers as well as teachers. But what does it mean to be “bothered” by errors? Questions such as this help transform the study of error from mere textual issues to larger rhetorical matters of constructing meaning. Although this study of fourteen business people indicates a range of reactions to errors, the findings also reveal patterns of qualitative agreement—certain ways in which these readers constructed a negative ethos of the writer.

Beason, Larry. CCC (2001). Articles>Rhetoric>Workplace

3.
#31486

Make Your Internal Communications Memorable with Strategic Storytelling

Jean-Paul Sartre said, “We understand everything in human life through stories.” I believe that is true. We comprehend better when a message is related in story form, and we also feel a stronger rapport with the person telling the story. Why not use these memorable stories in your internal communications? When you cram too much information into a communication, training session or presentation, you’re doing a data dump on your listener. Nothing sticks. Yet, if you’ve ever had a supervisor tell a story to illustrate a point, you learned the lesson and probably enjoyed the learning process, too.

Stevenson, Doug. Communication World Bulletin (2004). Articles>Business Communication>Workplace>Rhetoric

4.
#19877

Uncovering Organizational Culture: Making Sense of the Corporate World   (PDF)

Understanding an organization's corporate culture can help explain how to get things done in an organization: communicate, advanced up the corporate ladder, and get project ideas accepted and completed. We can understand culture by identifying values, norms, and assumptions underlying the corporate 'world..' Cultures can he better understood by looking at such things as how an organization responds to crisis, how the intentions of group leaders come to be shared, and how an organization perceives itself. For example, a study of culture at one organization revealed such differing values between two groups, scientists and engineers, that cross-cultural mediation was necessary.

Kahn, Russell L. STC Proceedings (1995). Articles>Workplace>Rhetoric>Organizational Communication

5.
#35205

The Most Annoying, Overused Words in the Workplace   (members only)

"Leverage," "interface," and "circle back" are among the most annoying and overused terms in work settings today, according to a new survey of executives.

Musbach, Tom. Yahoo (2009). Articles>Language>Workplace>Rhetoric

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