Review: Best Practices in Policies and Procedures  

Page's book makes the first attempt to open the door to examples of tables of contents of P&P from a variety of organizations. He also makes an admirable attempt to position and show the P&P analyst/writer as more than a scribe, as a leader who adds value by formulating best P&P practices in collaboration with others for their organization.

Urgo, Raymond E. Technical Communication Online (2003). Articles>Reviews>Documentation>Policies and Procedures